Slow new connection
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Slow new connection
07-07-2016 7:29 PM
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I have tried different micro filters. master box with built in filter. Different hub. But every speed test I try I'm only getting 0.69 MBs.
Any help please?
Thanks in advance
Re: Slow new connection
08-07-2016 3:47 PM
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Hi Rob20236,
I can see that you have raised a fault for this issue yesterday and it has now been passed to the relevant team to investigate further. All updates will be available on ticket reference https://www.plus.net/wizard/?p=view_question&id=129094520 and you should have a response with in the next 48-72 hours.
Re: Slow new connection
08-07-2016 6:34 PM
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One further question if I may.
When I put in for change of address I was originally told I could get fibre here. Then found there was no room on exchange (I think it was put).
How do I go about finding about when or if I will be able to get fibre?
Thanks again in advance
Re: Slow new connection
08-07-2016 7:05 PM
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The official* source of what type of broadband you can get is from here http://www.dslchecker.bt.com/
Just enter your phone number.
You will just have to check this page, probably daily until it shows that fibre is available. Plusnet get their data from the same source and have no other information.
* This is the source for all non Virgin and other cable operators.
Re: Slow new connection
08-07-2016 10:02 PM
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I did find this site that says fibre is available to my number, but was told the same when I changed address. But when he tried to order it there was no room. Maybe now line is on maybe worth trying again.
Thanks again
Oh that link for anyone else wanting to see if they can get fibre.
https://www.homeandwork.openreach.co.uk/when-can-i-get-fibre.aspx
Re: Slow new connection
12-07-2016 10:22 PM
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Am I looking at hardware fault? Even though I've tried 2 different routers and 4 different micro filters?
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