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Slow line rate/Dropping connection

joeG2k
Newbie
Posts: 2
Registered: 22-12-2017

Slow line rate/Dropping connection

Hi,

I've been experiencing a poor connection over the last week or 2, with it getting around 2 Mb/s at best.  Was also dropping the connection over the course of the day, earlier in the week, on my day off.

 

Previously I was getting pretty reasonable download speeds of around 8Mb/s.

I've tried router resets/ turning it off for 10 mins/plugging the router into the main socket, and cant find any issue at my end.

It's consistently slow on all device wired and wireless at varying times of the day.

 

Was hoping someone might be able to have a look at our connection.

The account name is rdgoodwin.

 

Thanks.

3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 169
Thanks: 55
Fixes: 6
Registered: 07-12-2017

Re: Slow line rate/Dropping connection

Hi there and welcome to the forum Smiley

 

I have had a look into this and it looks like your speed issues were due to an incorrect setting, I have amended this and reset your line. You should start noticing improvements over the next 24 hours.

 

If you have any further issues I'd run through the troubleshooting here and report a fault to us at http://faults.plus.net if you still experience problems.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
joeG2k
Newbie
Posts: 2
Registered: 22-12-2017

Re: Slow line rate/Dropping connection

Awesome.
Thank you!
Plusnet Staff
Plusnet Staff
Posts: 169
Thanks: 55
Fixes: 6
Registered: 07-12-2017

Re: Slow line rate/Dropping connection

No worries, let us know how you get on Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team