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Slow internet speeds, finding it difficult to even load webpages.

Bradley
Grafter
Posts: 26
Registered: 27-12-2010

Slow internet speeds, finding it difficult to even load webpages.

Hello, well the title says it all.
It's taking me a while to do anything on the web. I have recently discovered that after a while of downtime my internet will suddenly come back up, then i goes straight back down again.. it's ridiculous. I can't even view pictures.

Please help, maybe it's my bandwidth or router?
13 REPLIES
Bradley
Grafter
Posts: 26
Registered: 27-12-2010

Re: Slow internet speeds, finding it difficult to even load webpages.

I Think i have one of the worst speeds known to man at this time... I mean 0.08  Undecided  Cry
Bradley
Grafter
Posts: 26
Registered: 27-12-2010

Re: Slow internet speeds, finding it difficult to even load webpages.

Please, someone must know what's up.
piakey
Newbie
Posts: 5
Registered: 12-12-2010

Re: Slow internet speeds, finding it difficult to even load webpages.

Would it be possible for you to post the dsl statistics from your router?
If you are on a tg585 (the one PN gives out) then type "dsldevice" into the address bar of your browser, login, goto "Broadband connection". Under dsl, click "view more", and then "details". Paste everything there to this forum.
You could also try clicking this link to get the line statistics:
http://dsldevice/cgi/b/dsl/dt/?be=0&l0=2&l1=0
Are you connecting via wireless or with a cable?
If you give us this information we will be able to help you further.
Bradley
Grafter
Posts: 26
Registered: 27-12-2010

Re: Slow internet speeds, finding it difficult to even load webpages.

I cant access the link you gave and no i run on a belkin wireless g router/ modem :/
anyone?
dick:quote
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Slow internet speeds, finding it difficult to even load webpages.

try this one  http://www.kitz.co.uk/adsl/frogstats.php  it has several Belkin models
Bradley
Grafter
Posts: 26
Registered: 27-12-2010

Re: Slow internet speeds, finding it difficult to even load webpages.

Quote from: pierre_pierre
try this one  http://www.kitz.co.uk/adsl/frogstats.php  it has several Belkin models

I do what the website tells me but says it cannot find the specific file/place.. 
Can't open file adsl_status_main.stm
Bradley
Grafter
Posts: 26
Registered: 27-12-2010

Re: Slow internet speeds, finding it difficult to even load webpages.

looks like i'm going to be ringing up tomorrow  Undecided i cant get to check my adsl settings or anything.... don't know what to do.
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Slow internet speeds, finding it difficult to even load webpages.

HI Bradley,
Looks like some intermittent connection on Friday caused the profile to be lowered. I've just ran a line check now and it's up to 5000 , so you should be seeing good speeds now.

Jojo Smiley
Bradley
Grafter
Posts: 26
Registered: 27-12-2010

Re: Slow internet speeds, finding it difficult to even load webpages.

Hi Joanne, i have PM'ed you about this. It is still unbeliveably slow and nothing seems to of changed.. i cant even seem to do a speed test any more..  Undecided
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Slow internet speeds, finding it difficult to even load webpages.

Hi Bradley,
I've just seen the PM's. It's always best to use the forum for questions though as if I'm not available it can always be picked up by another one of the team. I'll have a look further into your issue now and see what I can find.
Jojo Smiley
Bradley
Grafter
Posts: 26
Registered: 27-12-2010

Re: Slow internet speeds, finding it difficult to even load webpages.

Thanks =) it's been like this for a while and i just couldn't think of what to do.. it used to fine and then it just... stopped.
dick:quote
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Slow internet speeds, finding it difficult to even load webpages.

Hi Bradley,
sorry, just gave you the wrong info, was looking at someone else's account. Too much Christmas cheer I think Wink
I'll be back soon with the correct answer.
Jojo Smiley
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Slow internet speeds, finding it difficult to even load webpages.

Hi Bradley.
upon further investigation it appears you have gone over your usage for this month. As your account is on fixed billing this will restrict your speed once your usage allowance is reached. You can change this by visiting here and any extra GB you use between now and the end of the month will be charged at £1.
Jojo Smiley