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Slow fibre speed

Kevstar
Dabbler
Posts: 22
Thanks: 8
Registered: ‎31-10-2021

Slow fibre speed

Hi im getting a slow fibre speed in comparison to what we were quoted and usually get. we usually get around 40 but now 11.

 

Could someone help with this please.

 

Thanks in advance, Kev

 

 

 

 

9 REPLIES 9
jab1
Legend
Posts: 16,607
Thanks: 5,222
Fixes: 245
Registered: ‎24-02-2012

Re: Slow fibre speed

@Kevstar 

 

First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/

If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/

Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.

John
Kevstar
Dabbler
Posts: 22
Thanks: 8
Registered: ‎31-10-2021

Re: Slow fibre speed

Just waiting for a reply from the text service as its testing for faults.

jab1
Legend
Posts: 16,607
Thanks: 5,222
Fixes: 245
Registered: ‎24-02-2012

Re: Slow fibre speed

Let us know what it says.

John
Kevstar
Dabbler
Posts: 22
Thanks: 8
Registered: ‎31-10-2021

Re: Slow fibre speed

Hi jab, they found a fault but are closed now so ill contact them again tomorrow, thanks for your help Smiley

jab1
Legend
Posts: 16,607
Thanks: 5,222
Fixes: 245
Registered: ‎24-02-2012

Re: Slow fibre speed

Fair enough, @Kevstar . If they found a fault, they should initiate remedial procedures without you having to contact them.

John
Kevstar
Dabbler
Posts: 22
Thanks: 8
Registered: ‎31-10-2021

Re: Slow fibre speed

They kind of did but it said they need to talk to us and to text ADVISOR but with in opening hours Smiley

jab1
Legend
Posts: 16,607
Thanks: 5,222
Fixes: 245
Registered: ‎24-02-2012

Re: Slow fibre speed

OK - probably need to arrange an engineer visit, then.

John
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,452
Thanks: 534
Fixes: 93
Registered: ‎27-11-2020

Re: Slow fibre speed

I can see you have got this arranged @Kevstar do you need me to do anything from my side at this point?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
Kevstar
Dabbler
Posts: 22
Thanks: 8
Registered: ‎31-10-2021

Re: Slow fibre speed

No thanks and its all fixed already, Good stuff Plusnet for fixing so quickly Smiley