Slow fibre connection
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- Re: Slow fibre connection
Slow fibre connection
04-09-2014 7:24 PM
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Any chance someone can have a look at this and give me an update ?
Is my speed being throttled ?
05-09-2014 8:36 PM
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Re: Is my speed being throttled ?
05-09-2014 8:45 PM
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The answer is yes there is ways of checking causes, but no, Plusnet won't be "throttling you" at all
I see you've started another thread, but could I suggest you post all the stuff in the other one, it's always better to keep things for one or related issues in the same thread as all the relevant information is in the one place and it makes it easier to follow.
Re: Is my speed being throttled ?
05-09-2014 8:45 PM
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Can you post the information requested here when there is and when there isn't a problem http://community.plus.net/forum/index.php/topic,96155.0.html (except for the router stats as you can't get them on fibre)
Re: Slow fibre connection
05-09-2014 8:46 PM
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Re: Slow fibre connection
05-09-2014 8:51 PM
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MrGarnet,
A warm welcome to the forums, sorry to learn of your troubles. PlusNet staff are not around the forums at the weekend, so you'll have to make do with helpful customers around here such as OldJIm and Anotherone. The information requested will provide objective information to rule out some obvious issues.
PlusNet does not "manage speeds" - do you know which exchange you are on? It is possible that your exchange is suffering congestion at times when lots of people are using the internet in your locality.
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Slow fibre connection
05-09-2014 8:54 PM
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As you can see Oldjim, one of the forum moderators has kindly merged the two threads to help keep it altogether.
Oops, dear me, just looking at the results of that BT Speedtest, that's bad, certainly something wrong. It's definitely a fault. What time did you run that test?
Re: Slow fibre connection
05-09-2014 8:59 PM
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Re: Slow fibre connection
06-09-2014 9:56 AM
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Re: Slow fibre connection
06-09-2014 11:27 AM
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If you think you have a speed problem, run the BTw Performance test (ignore the red preamble except make sure no other programs are using the Internet) and at the end of the first run, click the Further Diagnostics button, enter just your Phone number and Run the Further Diagnostics Test.
Do a Copy and Paste of the results and post here (no need to grab an image) and also check your Current Line speed (Login required) which should match the BT IP Profile.
If the speedtest was done wirelessly and is down, do a further test via ethernet to confirm if it's a problem with the broadband connection or the wireless connection.
Which particular Fibre Product are you on? There is some Traffic management on some older Fibre products, but it certainly won't give speedtest results like yours was, and the management doesn't affect normal streaming, browsing or email.
Re: Slow fibre connection
11-09-2014 12:19 AM
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Thank god I have plans to stop paying for it soon.
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