Thanks for getting in touch.
I'm sorry to hear that you're having issues with your broadband speeds in the evening.
I've checked your exchange and there are no capacity issues reported in your area.
In addition our testing hasn't identified any issues with your service. If you're still having issues please follow the steps below we can investigate further please connect your computer/laptop to the router with an ethernet cable and run the BT Speedtester service at http://speedtest.btwholesale.com
You must ensure that you have no other programs running at the same time such as streaming, general browsing and the most common one is antivirus programs downloading updates in the background. This must be done on a wired connection and not wireless Once the initial result is completed please click Further Diagnostics. Please type in your phone number and click run diagnostic test. This will run a test and send the results to the server for investigation
If this post resolved your issue please click the 'This fixed my problem' button
| Matthew Wheeler|
Plusnet Help Team