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Slow download speeds?

thischarmingman
Dabbler
Posts: 24
Thanks: 1
Registered: 11-09-2013

Slow download speeds?

Hi,
For the past week or so I've been getting consistently slow download speeds around 4.5 Mbps.
My IP profile is 9.1Mbps.
Could anyone please advise?
Bandwidth (Up/Down) [kbps/kbps]:	888 / 10.316
Download speedachieved during the test was - 4.58 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 9.1 Mbps
24 REPLIES
Community Veteran
Posts: 26,637
Thanks: 868
Fixes: 10
Registered: 10-04-2007

Re: Slow download speeds?

What does https://portal.plus.net/my.html?action=data_transfer_speed say for your current line speed.
Are you connected to the router wired or wireless?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
thischarmingman
Dabbler
Posts: 24
Thanks: 1
Registered: 11-09-2013

Re: Slow download speeds?

Hi, thanks for the fast reply!
Current line speed is 4.8mb...
I am connected to the router via ethernet.
Estimated line speed:
9Mb (This may vary between 8Mb and 11.5Mb) - Checked on 2013-09-17 19:22:30
Current line speed:
4.8 Mb
Plusnet Help Team
Plusnet Help Team
Posts: 12,994
Thanks: 142
Fixes: 46
Registered: 27-04-2007

Re: Slow download speeds?

Hi there,
I've just performed a diagnostic check which actually shows the current BT profile as being 7808kbps so I've set the profile on our side to 7800 to reflect that for you.
By the way I'm just wondering when you ran the first test that shows the 9.1mb profile? from what I can gather it looks like the profiles are fluctuating quite a bit.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
thischarmingman
Dabbler
Posts: 24
Thanks: 1
Registered: 11-09-2013

Re: Slow download speeds?

Thanks very much!
Plusnet Help Team
Plusnet Help Team
Posts: 12,994
Thanks: 142
Fixes: 46
Registered: 27-04-2007

Re: Slow download speeds?

No worries.
By the way I'm just wondering when you ran the first test that shows the 9.1mb profile? from what I can gather it looks like the profiles are fluctuating quite a bit.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
thischarmingman
Dabbler
Posts: 24
Thanks: 1
Registered: 11-09-2013

Re: Slow download speeds?

I ran that 9.1Mbps test (BT wholesale speedtest) 1-2 hours ago...
I've noticed that my router's connection speed can vary quite a bit, though it's usually around where it is now.
Bandwidth (Up/Down) [kbps/kbps]:	888 / 10.316
Plusnet Help Team
Plusnet Help Team
Posts: 12,994
Thanks: 142
Fixes: 46
Registered: 27-04-2007

Re: Slow download speeds?

Quote
I've noticed that my router's connection speed can vary quite a bit, though it's usually around where it is now.

I though you might say that, let us know if that starts to become an issue as we might need to take at look at that from a faults angle for you.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
thischarmingman
Dabbler
Posts: 24
Thanks: 1
Registered: 11-09-2013

Re: Slow download speeds?

Woke up to excruciatingly slow download speeds this morning...
Download speed is now 0.16 Mbps Sad
Here are the results of a BT speediest I just conducted...
Download speedachieved during the test was - 0.16 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 7.82 Mbps
Upload speed achieved during the test was - 0.69Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
Bandwidth (Up/Down) [kbps/kbps]: 888 / 8.864
thischarmingman
Dabbler
Posts: 24
Thanks: 1
Registered: 11-09-2013

Re: Slow download speeds?

Attached the result of the tap3 speediest I just conducted to this post...
Can anyone from Plusnet please advise?
Quote
Your service was found to be performing poorly.
Please raise a fault with your service provider, stating that the BT Performance Tester Tool indicates poor service throughput performance after the third test.

[Moderator's note by Jim (Oldjim)  formatting tidied up mod:end
Community Veteran
Posts: 26,637
Thanks: 868
Fixes: 10
Registered: 10-04-2007

Re: Slow download speeds?

Are there any issues with noise etc. when you use the phone? (Dial 17070 option 2 for a quiet line test)
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
thischarmingman
Dabbler
Posts: 24
Thanks: 1
Registered: 11-09-2013

Re: Slow download speeds?

Hi jelv,
The line is not crystal clear.
I am hearing some quiet, albeit constant interference noise on the line after conducting a quiet line test.
Community Veteran
Posts: 26,637
Thanks: 868
Fixes: 10
Registered: 10-04-2007

Re: Slow download speeds?

You need to raise a fault anyway at http://faults.plus.net/
Is your phone a corded phone or a cordless (DECT) phone - cordless phones often have a low level background noise.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
thischarmingman
Dabbler
Posts: 24
Thanks: 1
Registered: 11-09-2013

Re: Slow download speeds?

Thanks jelv, I've raised a fault now.
It is a cordless phone which may well be the cause of the low level background noise.
Hopefully the faults team can come up with something because 0.16mb download is really taking the biscuit!
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Slow download speeds?

Let me know how you get on when you've tried the other router.