Slow download speeds?

[#1]

Hi,
For the past week or so I've been getting consistently slow download speeds around 4.5 Mbps.
My IP profile is 9.1Mbps.
Could anyone please advise?

Bandwidth (Up/Down) [kbps/kbps]:	888 / 10.316
Download speedachieved during the test was - 4.58 Mbps
 For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
 IP Profile for your line is - 9.1 Mbps

[#2]

What does https://portal.plus.net/my.html?action=data_transfer_speed say for your current line speed.
Are you connected to the router wired or wireless?

[#3]

Hi, thanks for the fast reply!
Current line speed is 4.8mb...
I am connected to the router via ethernet.

Estimated line speed:
9Mb (This may vary between 8Mb and 11.5Mb) - Checked on 2013-09-17 19:22:30
Current line speed:
4.8 Mb

[#4]

Hi there,
I've just performed a diagnostic check which actually shows the current BT profile as being 7808kbps so I've set the profile on our side to 7800 to reflect that for you.
By the way I'm just wondering when you ran the first test that shows the 9.1mb profile? from what I can gather it looks like the profiles are fluctuating quite a bit.

[#5]

Thanks very much!

[#6]

No worries.
By the way I'm just wondering when you ran the first test that shows the 9.1mb profile? from what I can gather it looks like the profiles are fluctuating quite a bit.

[#7]

I ran that 9.1Mbps test (BT wholesale speedtest) 1-2 hours ago...
I've noticed that my router's connection speed can vary quite a bit, though it's usually around where it is now.

Bandwidth (Up/Down) [kbps/kbps]:	888 / 10.316

[#8]

Quote

I've noticed that my router's connection speed can vary quite a bit, though it's usually around where it is now.

I though you might say that, let us know if that starts to become an issue as we might need to take at look at that from a faults angle for you.
Adam

[#9]

Woke up to excruciatingly slow download speeds this morning...
Download speed is now 0.16 Mbps
Here are the results of a BT speediest I just conducted...

Download speedachieved during the test was - 0.16 Mbps
 For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
 IP Profile for your line is - 7.82 Mbps
Upload speed achieved during the test was - 0.69Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.83 Mbps
Bandwidth (Up/Down) [kbps/kbps]:	888 / 8.864

[#10]

Attached the result of the tap3 speediest I just conducted to this post...
Can anyone from Plusnet please advise?

Quote

Your service was found to be performing poorly. Please raise a fault with your service provider, stating that the BT Performance Tester Tool indicates poor service throughput performance after the third test.

[Moderator's note by Jim (Oldjim)  formatting tidied up mod:end

[#11]

Are there any issues with noise etc. when you use the phone? (Dial 17070 option 2 for a quiet line test)

[#12]

Hi jelv,
The line is not crystal clear.
I am hearing some quiet, albeit constant interference noise on the line after conducting a quiet line test.

[#13]

You need to raise a fault anyway at http://faults.plus.net/
Is your phone a corded phone or a cordless (DECT) phone - cordless phones often have a low level background noise.

[#14]

Thanks jelv, I've raised a fault now.
It is a cordless phone which may well be the cause of the low level background noise.
Hopefully the faults team can come up with something because 0.16mb download is really taking the biscuit!

[#15]

Let me know how you get on when you've tried the other router.