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Slow download speed

adonner02
Newbie
Posts: 5
Registered: 06-01-2015

Slow download speed

I recently moved from TalkTalk on the understanding that my broadband speed would be considerably increased to at least 11 mps. I was getting about 6mps and now get 7.2
Plusnet technical support confirm that 7.2 is my optimum speed. I enquired about Fibre broadband but they said it was not available in my area and could not tell me when it would be.
What now?
12 REPLIES
zapto
Grafter
Posts: 32
Registered: 15-12-2014

Re: Slow download speed

You have gained 1.2mbps in speed. thats not too bad just for switching iSP. Do you have any line stats you can post? Also do you know your line length?
What town are you in, as fiber is being rolled out slowly. What does this website say about your fiber rollout
https://www.superfast-openreach.co.uk/where-and-when/
Community Gaffer
Community Gaffer
Posts: 17,648
Thanks: 641
Fixes: 162
Registered: 05-04-2007

Re: Slow download speed

Let me take a look at what's happening on your account too.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 17,648
Thanks: 641
Fixes: 162
Registered: 05-04-2007

Re: Slow download speed

Your line is looking stable, no dropped connections for over 9 days. That's a good start.
With the attenuation I'm seeing, I'd expect your line to be performing at a higher speed than it currently is. I've also spotted that your upload is capped, I'll get this removed for tomorrow.
Are you connected to your master socket (or test socket?)
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 17,648
Thanks: 641
Fixes: 162
Registered: 05-04-2007

Re: Slow download speed

I'm just about to run an intrusive line test, so you may lose connection for 2-3 minutes.
OK, we're seeing a few errors on the line but otherwise there's no obvious issue. I'd suggest letting the uncap order for the upstream complete overnight, and ensuring your router is connected to the master socket.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Superuser
Superuser
Posts: 11,911
Thanks: 3,278
Fixes: 22
Registered: 22-08-2007

Re: Slow download speed

Please post all of the information requested here -
Is the phone line noisy?  Dial 17070 option 2 using a corded phone.
Are there any extensions?
adonner02
Newbie
Posts: 5
Registered: 06-01-2015

Re: Slow download speed

The phone line is quiet and I have 4 telephone points but no master socket.
dick:quote
Community Gaffer
Community Gaffer
Posts: 17,648
Thanks: 641
Fixes: 162
Registered: 05-04-2007

Re: Slow download speed

The upload uncap has completed and your line is connecting at 936 on the upstream now. The download is significantly below where I'd expect.
Can you see where the external line comes in to the property? The master socket can normally be tracked from that.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
adonner02
Newbie
Posts: 5
Registered: 06-01-2015

Re: Slow download speed

The external line comes up the front wall of the property into an upstairs bedroom then disappears inside the window sill probably into a wall. There is no visible master socket. The house is about 100 years old.
Plusnet Help Team
Plusnet Help Team
Posts: 1,897
Thanks: 12
Fixes: 2
Registered: 24-07-2014

Re: Slow download speed

Without finding your master socket, you're probably not going to get much more out of the line.
It's possible that you could have an engineer out, but I wouldn't advise that as it may be chargeable. On the other hand, it could be a good idea to sort your master socket out.
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
adonner02
Newbie
Posts: 5
Registered: 06-01-2015

Re: Slow download speed

Could an engineer install a master socket?  What would be the charge?
Plusnet Help Team
Plusnet Help Team
Posts: 1,897
Thanks: 12
Fixes: 2
Registered: 24-07-2014

Re: Slow download speed

Yes he would install a master socket.
It's hard to say with the charges. It all depends if there is a fault or not. I'd be willing to give it ago and arrange someone to come out, but without a fault you could be billed £60.
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
adonner02
Newbie
Posts: 5
Registered: 06-01-2015

Re: Slow download speed

Thanks, I will be in touch outside the forum messaging