Slow download speed

[#1]

I recently moved from TalkTalk on the understanding that my broadband speed would be considerably increased to at least 11 mps. I was getting about 6mps and now get 7.2
Plusnet technical support confirm that 7.2 is my optimum speed. I enquired about Fibre broadband but they said it was not available in my area and could not tell me when it would be.
What now?

[#2]

You have gained 1.2mbps in speed. thats not too bad just for switching iSP. Do you have any line stats you can post? Also do you know your line length?
What town are you in, as fiber is being rolled out slowly. What does this website say about your fiber rollout
https://www.superfast-openreach.co.uk/where-and-when/

[#3]

Let me take a look at what's happening on your account too.

[#4]

Your line is looking stable, no dropped connections for over 9 days. That's a good start.
With the attenuation I'm seeing, I'd expect your line to be performing at a higher speed than it currently is. I've also spotted that your upload is capped, I'll get this removed for tomorrow.
Are you connected to your master socket (or test socket?)

[#5]

I'm just about to run an intrusive line test, so you may lose connection for 2-3 minutes.
OK, we're seeing a few errors on the line but otherwise there's no obvious issue. I'd suggest letting the uncap order for the upstream complete overnight, and ensuring your router is connected to the master socket.

[#6]

Please post all of the information requested here -
Is the phone line noisy?  Dial 17070 option 2 using a corded phone.
Are there any extensions?

[#7]

The phone line is quiet and I have 4 telephone points but no master socket.
dick:quote

[#8]

The upload uncap has completed and your line is connecting at 936 on the upstream now. The download is significantly below where I'd expect.
Can you see where the external line comes in to the property? The master socket can normally be tracked from that.

[#9]

The external line comes up the front wall of the property into an upstairs bedroom then disappears inside the window sill probably into a wall. There is no visible master socket. The house is about 100 years old.

[#10]

Without finding your master socket, you're probably not going to get much more out of the line.
It's possible that you could have an engineer out, but I wouldn't advise that as it may be chargeable. On the other hand, it could be a good idea to sort your master socket out.

[#11]

Could an engineer install a master socket?  What would be the charge?

[#12]

Yes he would install a master socket.
It's hard to say with the charges. It all depends if there is a fault or not. I'd be willing to give it ago and arrange someone to come out, but without a fault you could be billed £60.

[#13]

Thanks, I will be in touch outside the forum messaging