Slow download speed
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- Re: Slow download speed
Slow download speed
06-01-2015 1:58 PM
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Plusnet technical support confirm that 7.2 is my optimum speed. I enquired about Fibre broadband but they said it was not available in my area and could not tell me when it would be.
What now?
Re: Slow download speed
06-01-2015 2:09 PM
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What town are you in, as fiber is being rolled out slowly. What does this website say about your fiber rollout
https://www.superfast-openreach.co.uk/where-and-when/
Re: Slow download speed
06-01-2015 2:10 PM
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Re: Slow download speed
06-01-2015 2:13 PM
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With the attenuation I'm seeing, I'd expect your line to be performing at a higher speed than it currently is. I've also spotted that your upload is capped, I'll get this removed for tomorrow.
Are you connected to your master socket (or test socket?)
Re: Slow download speed
06-01-2015 2:20 PM
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OK, we're seeing a few errors on the line but otherwise there's no obvious issue. I'd suggest letting the uncap order for the upstream complete overnight, and ensuring your router is connected to the master socket.
Re: Slow download speed
06-01-2015 3:49 PM
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Is the phone line noisy? Dial 17070 option 2 using a corded phone.
Are there any extensions?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: Slow download speed
07-01-2015 4:35 PM
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dick:quote
Re: Slow download speed
07-01-2015 4:50 PM
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Can you see where the external line comes in to the property? The master socket can normally be tracked from that.
Re: Slow download speed
07-01-2015 6:10 PM
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Re: Slow download speed
08-01-2015 3:39 PM
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It's possible that you could have an engineer out, but I wouldn't advise that as it may be chargeable. On the other hand, it could be a good idea to sort your master socket out.
Re: Slow download speed
08-01-2015 5:52 PM
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Re: Slow download speed
08-01-2015 7:27 PM
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It's hard to say with the charges. It all depends if there is a fault or not. I'd be willing to give it ago and arrange someone to come out, but without a fault you could be billed £60.
Re: Slow download speed
11-01-2015 8:00 PM
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