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Slow download speed - sync speed fine.

esseff
Grafter
Posts: 247
Registered: ‎06-09-2007

Slow download speed - sync speed fine.

Just rebooted the router just in case, but today I can get no more than 690k download (should be 2.1mb/s) from any source, and my sync speed is showing its usual 19,300. I am connected to the master socket. I'm showing on PN as current line speed of 5.8mb, when it is always around 18mb. Something is clearly off. Can you help?
6 REPLIES
esseff
Grafter
Posts: 247
Registered: ‎06-09-2007

Re: Slow download speed - sync speed fine.

I would run a BT speed test, although it seems obvious there is a problem, but cannot connect via ethernet as we only use WIFI and none of our laptops (Macbook Air) have ethernet connectors anyway.
esseff
Grafter
Posts: 247
Registered: ‎06-09-2007

Re: Slow download speed - sync speed fine.

I have checked your service status page, and it does mention work on some exchanges, but mine is not mentioned (penzance).
esseff
Grafter
Posts: 247
Registered: ‎06-09-2007

Re: Slow download speed - sync speed fine.

extra post by mistake
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: Slow download speed - sync speed fine.

I'm just having a look at this now, will post back shortly.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: Slow download speed - sync speed fine.

Your line had a brief blip yesterday morning where the sync rate dropped, this changed your profile to 5800. We haven't yet received the new profile so I've updated it manually on our side. Can you try a single disconnect/reconnect and you should see an improvement in speed.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
esseff
Grafter
Posts: 247
Registered: ‎06-09-2007

Re: Slow download speed - sync speed fine.

Thanks Chris. That seems to have sorted it.  Smiley