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Slow down after my holiday

anniesboy
Grafter
Posts: 385
Thanks: 2
Registered: 06-01-2011

Slow down after my holiday

I switched my router off while on holiday for two weeks. Its been back on for four days.
BT profile is  3.67    Plusnet showing 2.6
Current speed is around  2.4. 
Will a disconnect / reconnect at router help ,or does it need a nudge at Plusnet end
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: Slow down after my holiday

Hi  anniesboy,
A line tests shows me a line rate of 3669kbps so I've adjusted our profile in line with that for you, so you shouldn't need to reboot.
Let me know if you have any other concerns.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
anniesboy
Grafter
Posts: 385
Thanks: 2
Registered: 06-01-2011

Re: Slow down after my holiday

Many thanks Adam, that's brought it back to normal (for me)