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Slow/delayed email

Username
Grafter
Posts: 203
Thanks: 7
Registered: ‎30-07-2007

Slow/delayed email

Anyone else have their email delayed at the moment?
It's taking ages (at least 10-15mins, sometimes more) to receive an email sent to myself (name@username.plus.com) on my account at the moment - Normally they come back almost instantly...  Huh
6 REPLIES 6
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,869
Thanks: 4,950
Fixes: 315
Registered: ‎04-04-2007

Re: Slow/delayed email

Sorry about this, you should find that things are on the mend again now. Following some routine work on the mail platform earlier on today it appears that our mail delivery software was trying to lookup a file that doesn't exist. This was swamping the logs and causing queues to build up. We opened a problem internally and this is now believed to be fixed (53686).

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

rustynails
Newbie
Posts: 3
Registered: ‎16-10-2008

Re: Slow/delayed email

Two days on and this seems worse than ever? I have just had one take more than an hour to get through (from one mailbox on my account to another so not even involving the outside world).  Is this a general problem still?
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,869
Thanks: 4,950
Fixes: 315
Registered: ‎04-04-2007

Re: Slow/delayed email

No issues I'm aware of. Can you PM me a copy of the email headers please?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

rustynails
Newbie
Posts: 3
Registered: ‎16-10-2008

Re: Slow/delayed email

Not easily because at the moment nothing is getting through.  I will now send another message from my work to my home and see if it gets through (last night I tried sending one from one mailbox at home to the other and it still has not arrived today).
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,869
Thanks: 4,950
Fixes: 315
Registered: ‎04-04-2007

Re: Slow/delayed email

@rustynails, just replied to your latest PM. Hopefully we've gotten to the bottom of things now and it should all be on the mend. Apologies for the inconvenience.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

rustynails
Newbie
Posts: 3
Registered: ‎16-10-2008

Re: Slow/delayed email

Thanks Bob, mail coming through now. Russell