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Slow connection speeds

Posts: 2
Registered: ‎23-10-2015

Slow connection speeds

At the time of my order I was given an estimate speed of 17mbps. However, I am only receiving 1.4mbps.
I opened a ticket 6 days ago stating this and I am still waiting for a response. I spoke to someone using your online chat service regrading the unanswered ticket and slow speed. He stated there was a fault in your system and the maximum speed I can receive is 8.5mbps. He then guaranteed resetting the line would achieve the 8.5mbps. However, the speed is still the same (1.4mbps). I therefore spoke to someone else on your chat service explaining what has happened and he 'escalated the ticket further' and told me I would receive a response by the next morning. Two days later and I still have no response.
What is going on?
Community Gaffer
Community Gaffer
Posts: 17,682
Thanks: 665
Fixes: 166
Registered: ‎05-04-2007

Re: Slow connection speeds

I can see that my colleagues in the faults team have responded to your ticket and there's an engineer booked to look in to the issue.
I'm going to be honest and say that I can't see you getting near the 17Mb/s estimate, or even the updated estimate of 6.5-8.5Mb/s. The records for your phone number seem to be giving very generous estimates, whereas checking on the full address seems more realistic:
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff