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Slow connection speed.

Loon
Grafter
Posts: 87
Registered: 26-06-2007

Slow connection speed.

Hi
I (well my wife) plugged a phone into a socket with no filter. Net result my profile dropped to 500k/s. Now I have put everything back and all is fine from the router. The problem is when I run speed checks (Bt and yours) I get a thourghput of only 473k/s still.
Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 3500 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  4384 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 431 kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
I have tried to raise a question but I keep getting an error 1/2 way through.
Is there anything that can be done your end or do I have to wait and raise the question fully?
Regards
Rob
3 REPLIES
Community Veteran
Posts: 26,696
Thanks: 919
Fixes: 10
Registered: 10-04-2007

Re: Slow connection speed.

What does https://portal.plus.net/my.html?action=stable_rate say?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Slow connection speed.

Hi Rob,
At 04:25:16am this morning, your speed profile at our end was changed from 500Kbps to 3500Kbps.
can you try rebooting your router and seeing if you then experience an improvement in speed?
Loon
Grafter
Posts: 87
Registered: 26-06-2007

Re: Slow connection speed.

James thanks for that. I am at work until 17:00ish so I will do that when i get home.
Rob