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Slow connection, particularly at night

Posts: 3
Registered: ‎05-12-2019

Slow connection, particularly at night

My internet connection is a bit hit & miss since I migrated to plusnet. Nothing changed other than the line being moved to plusnet from talktalk.

I'm unsure if this is a plus net router thing (I was using my own before as talk talk supplied one kept dropping) or something else. Can I have some assistance with this?

Aspiring Legend
Posts: 14,038
Thanks: 4,396
Fixes: 198
Registered: ‎24-02-2012

Re: Slow connection, particularly at night

Welcome to Plusnet and the forums, @cdtsilva 

A simple check you could perform is to substitute your own modem/router for the PN one. If that doesn't work try running through as much of this topic as possible/necessary - .

Community Gaffer
Community Gaffer
Posts: 26,236
Thanks: 9,885
Fixes: 1,552
Registered: ‎21-04-2017

Re: Slow connection, particularly at night

Thanks for getting in touch @cdtsilva 

I'm sorry to see you're experiencing connection problems since moving to us. I've tested your line today and while we can see your connection is dropping which would be likely causing the speed issues, the tests aren't showing the cause for this.

If you can make sure your router is plugged into the master socket as explained Here I'd recommend raising a fault to us online at so we can arrange an engineer with you to investigate the fault further.

Feel free to post back once you've raised the fault and/or if you need any further assistance and we'll be happy to pick this back up as soon as we can.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi