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Slow connection, high ping. Need help. Been the same for 8 years.

Thomas5020
Grafter
Posts: 25
Thanks: 2
Fixes: 1
Registered: 29-06-2016

Slow connection, high ping. Need help. Been the same for 8 years.

First of all, here's the info:

Noise margin: 11.0/6.0         Attenuation 23.5/41.0 

Latency from PC to router: 3ms 

Wired connection 

Intermittent problem, so engineers have never helped in the past. 

Multiple router restarts, device restarts. Present across all devices. 

No reported service faults in my area. 

 

So, it just doesn't work. Nothing works. I can't cope any more. I am a college student, i need my connection. My ping to anything is over 1500, nobody can understand me when using any form of VoiP. I don't use my landline so i can't check for noise other than with the router stats. This intermittent problem of the connection breaking randomly has been present for well over 8 years now and engineers always say the line tests OK. I currently don't have a spare router to test, but in the past with other routers the problems have been present. 

 

We have a brand new master socket fitted, so we do not use microfilters. So I can't replace them. 

I am using ADSL MAX, which is just a big of a joke as the problems i'm having with it. 

Please help... 

 

 

 

 

 

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 12,751
Thanks: 106
Fixes: 32
Registered: 27-04-2007

Re: Slow connection, high ping. Need help. Been the same for 8 years.

Hi there, 

 

I'm sorry to see this has been a problem for you. 

 

I haven't been able to trace your account from the details shown here so feel free to drop me a private message and I'll get on the case for you. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team