Slow connection and dropping out

[#1]

Please can someone check the status of our connection please. dsl keeps dropping off and speed connection slow
Thanks

Item Description
Product Name EchoLife HG520b
Physical Address 00:21:63:77:38:5f
Software Release V100R001B020 TT
Firmware Release 3.10.11.0-1.0.7.0
Batch Number RTC10P0.020.310110
Release Date 2008/06/20
ADSL Description
ADSL State Show Time
Data Path Fast
Operation Mode ADSL2+
Bandwidth Down/Up(kbps) 9728 / 443
SNR Margin Down/Up(dB) 6.8 / 25.1
Attenuation Down/Up(dB) 26.0 / 13.5
Power Down/Up(dBm) 0.0 / 11.3
CRC Down/Up 53809 / 65504
FEC  Down/Up 6136 / 0
HEC Down/Up 38261 / 0
System Up Time 220:05:16
DSL Up Time 5:10:27
PVC Select
PPP Up Time 5:10:26

[#2]

Unless the reported errors are inaccurate the one that worries me is the upstream CRC errors

[#3]

Hi, I've checked your connection logs and they're definitely intermittent. I can see that you've started the faults checker so please complete it, stating that your connection keeps dropping and the faults team will be in touch.

[#4]

I have completed the checks, still waiting for a response from plusnet
PPP on router drops off but dsl line still showing, adsl link reset is required every time it does this.

[#5]

Having sorted out the internal phone wiring we are now syncing at 14333/444 kbps but our IP profile is stuck at 6000 kbps. Can someone look into this please. Also we were on uncapped upstream before but this appears to be capped now.
Thanks
Sparky

Download speedachieved during the test was - 4463 Kbps
For your connection, the acceptable range of speedsis 1000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :14333 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM)
IP Profile for your line is - 6000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 22.12:25.02:52.86 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.

[#6]

The Faults Team have got your update from yesterday on the ticket, the next stage is to put the circuit through full manual testing again and then report this to BT. As soon as we've resolved the intermittancy you'll get a better profile and we can then uncap your upstream. I wouldn't recommend that we uncap your upstream now as this only has the potential to cause further problems.