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Slow broadband

AMX
Grafter
Posts: 41
Registered: ‎07-07-2010

Slow broadband

Last December I was getting just over 2 meg d/l speed, Since then it has been gradually dropping until recently I have been struggling to get 1 meg. My line has been dropped several times since December  but has never recovered to the 2 meg mark.
Today I decided to have a look at it, plugged directly into test socket, no change. Using a phone butt plugged into test socket adsl filter and did a silent line test,  all clear, but without dial tone there was faint constant background crackle. Result faulty filter,  replaced and crackle gone. The filter was a BT MF50. so if anyone is getting similar  problems try replacing the filter.
My problem now is because of the numerous disconnects while testing my speed has dropped back, any chance of a nudge back up. Every bit helps as 3 miles from exchange.!! 
12 REPLIES
Community Veteran
Posts: 26,746
Thanks: 959
Fixes: 10
Registered: ‎10-04-2007

Re: Slow broadband

Quote from: AMX
plugged directly into test socket, no change.

No change on results of a speed test or the sync speed and noise margin reported by the router?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
AMX
Grafter
Posts: 41
Registered: ‎07-07-2010

Re: Slow broadband

No
Community Veteran
Posts: 26,746
Thanks: 959
Fixes: 10
Registered: ‎10-04-2007

Re: Slow broadband

I don't think you understood my question. Did you get a similar result on a speed test, or had the stats reported by the router not changed by much (or both).
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 4,915
Thanks: 139
Fixes: 25
Registered: ‎14-07-2009

Re: Slow broadband

The point being that only the router stats will change immediately; Plusnet's system for throttling your speed may take days to respond and give you a faster speed-test result.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Slow broadband

I have placed an SNR reset on your line, this will hopefully nudge your profile up.
This normally takes around 4 hours but can take up-to 24 hours.
Let me know how your speeds are when this has taken effect.
Chris.
AMX
Grafter
Posts: 41
Registered: ‎07-07-2010

Re: Slow broadband

OK, thanks for that Chris, I will watch for any improvement.
AMX
Grafter
Posts: 41
Registered: ‎07-07-2010

Re: Slow broadband

Chris, line has now been steady with no disconnects for over 3 days and still no improvement in d/l speed ,
Router stats.
 
Connection time 3 days, 06:07:33
Downstream 2,048 Kbps
Upstream 448 Kbps

ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation G.992.1 Annex A
Latency type Interleaved
Noise margin (Down/Up) 5.3 dB / 18.0 dB
Line attenuation (Down/Up) 58.8 dB / 31.5 dB
Output power (Down/Up) 3.2 dBm / 1.5 dBm
Loss of Framing (Local/Remote) 0 / 0
Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0
FEC Errors (Down/Up) 8105 / 887
CRC Errors (Down/Up) 4466 / 71
HEC Errors (Down/Up) 14205 / 70
Error Seconds (Local/Remote) 2509 / 121

Plusnet I.P.
Estimated line speed:
Not recorded (service activated before we introduced estimates).
Current line speed:
1.4 Mb
BT Speedtest

0 Mbps 2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.24 Mbps
For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
IP Profile for your line is - 1.81 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
0.39 Mbps

0 Mbps 0.45 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.39Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
I  seem to be getting this problem every few months. All I want is a reliable service at a reasonable speed that I don't need to be a broadband engineer to sort out. I have been with Plusnet just over 3 years and apart from a couple of weeks in December 2011 the download speed has been pretty poor.
Hope you can sort this out.
Community Veteran
Posts: 4,915
Thanks: 139
Fixes: 25
Registered: ‎14-07-2009

Re: Slow broadband

Quote from: AMX
All I want is a reliable service at a reasonable speed that I don't need to be a broadband engineer to sort out.

You'll probably need to move house to achieve that because your line attenuation is too high to ever get super-fast broadband.  You might be able to get a slightly higher speed but you would need to do a bit of your own broadband engineering to achieve that
Quote from: AMX
Connection time 3 days, 06:07:33
Downstream 2,048 Kbps
Line attenuation (Down/Up) 58.8 dB / 31.5 dB
Current line speed:  1.4 Mb
IP Profile for your line is - 1.81 Mbps

But your obvious and immediate problem is that Plusnet are over-throttling your line speed.  Call them up and ask them to adjust your current line speed up to 1.8 Mbps to match the BT IP Profile.
AMX
Grafter
Posts: 41
Registered: ‎07-07-2010

Re: Slow broadband

Thanks for your input, but being almost 3 miles from my exchange I do know I am not going to get super-fast broadband.  I will be content with around the 2 meg I was getting before. I hope Chris will pick this up on Monday if not I will ring them.
Community Veteran
Posts: 26,746
Thanks: 959
Fixes: 10
Registered: ‎10-04-2007

Re: Slow broadband

Are you still in the test socket? The sync looks a little slow for the attenuation.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Slow broadband

How are your speeds at the moment? I have adjusted your speed profile to match your sync rate so you should now be seeing an increased speed.
Let me know how you'r getting on.
Chris
AMX
Grafter
Posts: 41
Registered: ‎07-07-2010

Re: Slow broadband

Hi Chris, Thanks for trying to help but as you can see from the  BT speedtest nothing has changed.

1. Best Effort Test:  -provides background information.
Download  Speed
1.22 Mbps

0 Mbps 2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.22 Mbps
For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
IP Profile for your line is - 1.81 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
0.35 Mbps

0 Mbps 0.45 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.35Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
Router stats.
**************
ADSL line status
Connection Information
Line state Connected
Connection time 5 days, 21:00:29
Downstream 2,048 Kbps
Upstream 448 Kbps

ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation G.992.1 Annex A
Latency type Interleaved
Noise margin (Down/Up) 5.2 dB / 18.0 dB
Line attenuation (Down/Up) 58.8 dB / 31.5 dB
Output power (Down/Up) 3.2 dBm / 1.5 dBm
Loss of Framing (Local/Remote) 0 / 0
Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0
FEC Errors (Down/Up) 9352 / 1547
CRC Errors (Down/Up) 7310 / 114
HEC Errors (Down/Up) 23169 / 123
Error Seconds (Local/Remote) 4067 / 184
Hoping you can help !!!