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Slow broadband

BenJSmyth
Grafter
Posts: 51
Registered: 21-03-2013

Slow broadband

Hello,
We've been with Plus Net for around a year now but in the last month we've noticed our speed has dropped significantly and today we are experiencing problems with the connection being very slow.
When we first got the connection we were estimated speeds close to the 70mb mark, and we frequently got into the 60s. Now though, through a wired connection to the router we are seeing speeds topping out in the 40s. The upload speed is still consistent though at between 18 and 19mb.
We also have the "Pro" option selected on our account.
Could it please be investigated why the speed of our service appears to be getting slower?
Thank you
Ben Smyth
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,486
Thanks: 246
Fixes: 68
Registered: 27-04-2007

Re: Slow broadband

Hi BenJSmyth,
I've just been performing some diagnostic checks which don't show me any obvious issues so I'd advise reporting a fault here: http://faults.plus.net
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
BenJSmyth
Grafter
Posts: 51
Registered: 21-03-2013

Re: Slow broadband

Thanks for the quick reply.
I shall follow the faults link tonight when I get home.