Slow broadband
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- Re: Slow broadband
Slow broadband
10-09-2012 4:51 PM
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Today I decided to have a look at it, plugged directly into test socket, no change. Using a phone butt plugged into test socket adsl filter and did a silent line test, all clear, but without dial tone there was faint constant background crackle. Result faulty filter, replaced and crackle gone. The filter was a BT MF50. so if anyone is getting similar problems try replacing the filter.
My problem now is because of the numerous disconnects while testing my speed has dropped back, any chance of a nudge back up. Every bit helps as 3 miles from exchange.!!
Re: Slow broadband
10-09-2012 5:04 PM
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Quote from: AMX plugged directly into test socket, no change.
No change on results of a speed test or the sync speed and noise margin reported by the router?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Slow broadband
10-09-2012 11:46 PM
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Re: Slow broadband
11-09-2012 12:15 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Slow broadband
11-09-2012 9:58 AM
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Re: Slow broadband
11-09-2012 4:07 PM
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This normally takes around 4 hours but can take up-to 24 hours.
Let me know how your speeds are when this has taken effect.
Chris.
Re: Slow broadband
11-09-2012 4:14 PM
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Re: Slow broadband
15-09-2012 12:37 AM
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Router stats.
Connection time 3 days, 06:07:33
Downstream 2,048 Kbps
Upstream 448 Kbps
ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation G.992.1 Annex A
Latency type Interleaved
Noise margin (Down/Up) 5.3 dB / 18.0 dB
Line attenuation (Down/Up) 58.8 dB / 31.5 dB
Output power (Down/Up) 3.2 dBm / 1.5 dBm
Loss of Framing (Local/Remote) 0 / 0
Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0
FEC Errors (Down/Up) 8105 / 887
CRC Errors (Down/Up) 4466 / 71
HEC Errors (Down/Up) 14205 / 70
Error Seconds (Local/Remote) 2509 / 121
Plusnet I.P.
Estimated line speed:
Not recorded (service activated before we introduced estimates).
Current line speed:
1.4 Mb
BT Speedtest
0 Mbps 2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.24 Mbps
For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
IP Profile for your line is - 1.81 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.39 Mbps
0 Mbps 0.45 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.39Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
I seem to be getting this problem every few months. All I want is a reliable service at a reasonable speed that I don't need to be a broadband engineer to sort out. I have been with Plusnet just over 3 years and apart from a couple of weeks in December 2011 the download speed has been pretty poor.
Hope you can sort this out.
Re: Slow broadband
15-09-2012 5:22 AM
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Quote from: AMX All I want is a reliable service at a reasonable speed that I don't need to be a broadband engineer to sort out.
You'll probably need to move house to achieve that because your line attenuation is too high to ever get super-fast broadband. You might be able to get a slightly higher speed but you would need to do a bit of your own broadband engineering to achieve that
Quote from: AMX Connection time 3 days, 06:07:33
Downstream 2,048 Kbps
Line attenuation (Down/Up) 58.8 dB / 31.5 dB
Current line speed: 1.4 Mb
IP Profile for your line is - 1.81 Mbps
But your obvious and immediate problem is that Plusnet are over-throttling your line speed. Call them up and ask them to adjust your current line speed up to 1.8 Mbps to match the BT IP Profile.
Re: Slow broadband
15-09-2012 11:15 PM
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Re: Slow broadband
15-09-2012 11:21 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Slow broadband
17-09-2012 11:33 AM
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Let me know how you'r getting on.
Chris
Re: Slow broadband
17-09-2012 2:57 PM
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1. Best Effort Test: -provides background information.
Download Speed
1.22 Mbps
0 Mbps 2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.22 Mbps
For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
IP Profile for your line is - 1.81 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.35 Mbps
0 Mbps 0.45 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.35Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
Router stats.
**************
ADSL line status
Connection Information
Line state Connected
Connection time 5 days, 21:00:29
Downstream 2,048 Kbps
Upstream 448 Kbps
ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation G.992.1 Annex A
Latency type Interleaved
Noise margin (Down/Up) 5.2 dB / 18.0 dB
Line attenuation (Down/Up) 58.8 dB / 31.5 dB
Output power (Down/Up) 3.2 dBm / 1.5 dBm
Loss of Framing (Local/Remote) 0 / 0
Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0
FEC Errors (Down/Up) 9352 / 1547
CRC Errors (Down/Up) 7310 / 114
HEC Errors (Down/Up) 23169 / 123
Error Seconds (Local/Remote) 4067 / 184
Hoping you can help !!!
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