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Slow broadband speeds

rkannan
Newbie
Posts: 7
Registered: ‎01-11-2013

Slow broadband speeds

Dear all,
I've been having slow broadband speeds since last evening (Jan 31).

A BT test however returns much better results:
Download speeds: 14.5
Upload: 0.69
I live in M20. Anyone else having the same issues?
Thanks.
4 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Slow broadband speeds

Not really the speeds are as expected
rkannan
Newbie
Posts: 7
Registered: ‎01-11-2013

Re: Slow broadband speeds

Thanks. I continue to experience low speeds.

I'm also unable to raise a fault through http://faults.plus.net/ . It tells me there is a fault open for my line and so I can't create a new one.  Sad
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Slow broadband speeds

Are you aware of a fault report - if not look at your tickets over the last 30 days including closed ones.
If there isn't anything there it will need sorting but that probably won't happen until Monday
rkannan
Newbie
Posts: 7
Registered: ‎01-11-2013

Re: Slow broadband speeds

Thanks Oldjim. I didn't open fault reports in the last 30 days.
I've now raised this in Question ID 80749516.