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Slow broadband speeds - ticket #39301654

jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: Slow broadband speeds - ticket #39301654

Hi pamandgoags,
The way you have your set up now seems to be staying stable. The profile has lifted and is now 3000. I have changed the one on your account to reflect this and you should see that speed shortly. I would expect a little better from your line but that is a vast improvement on the 350k you were getting.
As for your line being capable of 20Mbps, it's not. The technology (ADSL2+) is capable of that but your attenuation is 51.5dB so that means your approximate line length is 3.8Km. The closer you get to an exchange, the more your speed would increase.
Jojo Smiley