Slow broadband speed

[#1]

Cool, your connection is still stable and hasn't dropped out, so far so good. If everything is OK on your line overnight we can look at SNR resetting your line which will resolve your speed profile.

[#2]

Great news thank you, fingers crossed ;0)

[#3]

I've been keeping an eye on your connection today and as a result I've done a SNR reset.
Hopefully this will sort the speed profile out, it can take up-to 24 hours, but normally you'll see a difference within 4 hours.
Let's hope it works, let me know how you go.

[#4]

Still 444kpbs but I will wait until 5 pm when I get home tonight and check then, I have done a restart within my router at 7 am this morning to see if that made a difference and it hasn't just yet, will keep you posted Chris.

[#5]

Still 444kpbs not happy

[#6]

To be clear are you talking about Upstream or Downstream speed there? Is that sync speed or throughput speed?
Can you check your Current Line speed (Login required)?

[#7]

It is exactly the same speed as my last pasted results... I just want a normal Internet speed PLEASE!!!! It's 444kpbs DOWNLOAD speed

[#8]

Here's my speed check results
Estimated line speed:
Not recorded (service activated before we introduced estimates).
Current line speed:
0.5 Mb

[#9]

That Current Line speed will be the cause of the low throughput. Can you post your current modem/router stats as you can't run the BT Speedtester to show your current BT IP profile?

[#10]

Is this what you want?

DSL Connection
Link Information
Uptime: 1 day, 4:14:57
DSL Type: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 10,207
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 11.5 / 21.0
Line Attenuation (Up/Down) [dB]: 14.5 / 27.5
SN Margin (Up/Down) [dB]: 22.5 / 12.0
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 365 / 0
CRC Errors (Up/Down): 365 / 356
HEC Errors (Up/Down): 35,966 / 269

[#11]

Yes, that's it. There should be a BT IP profile of 9.00Mb/s for that sync speed and the Current Line speed should match it. These haven't been updating correctly for everyone. I'd ring up the CSC 0800-432-0200 and ask them to set the Current Line speed to 9.00Mbp/s to match the current BT IP profile.

[#12]

Sorted 10mbs lovely jubberly.... Thanks for all your help guys