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Slow broadband speed for weeks

benhabs
Newbie
Posts: 1
Registered: ‎18-11-2020

Slow broadband speed for weeks

Hi there,

I've been using PlusNet broadband fine for over a year now, but over the past month have been experiencing very slow speeds at my home. Can anyone at PlusNet help me please? I don't have another router or microfilter that I can substitute for my current ones, as per the broadband troubleshooter.

Many thanks,

Ben

1 REPLY 1
jab1
Legend
Posts: 17,760
Thanks: 5,778
Fixes: 266
Registered: ‎24-02-2012

Re: Slow broadband speed for weeks

@benhabs  Welcome to the forums. Plusnet staff support, like the phone service, is still severely restricted. If you would like help from the community, a good starting point is to have a look at This post and supply as much detail from it as possible.

It would also be a good idea to carry out a 'Quiet Line Test' - dial 17070 from a (preferably corded) phone and select option 2 - there should be no discernable noise. If there is, report a phone fault first, as without a clear phone connection, your broadband will not perform correctly.

If you reply to this topic with as much detail as possible, there are plenty of experienced members who can advise on possible remedies.

John