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Slow broadband getting slower day by day

Lonewalker
Newbie
Posts: 1
Registered: 04-12-2013

Slow broadband getting slower day by day

My Plusnet broadband has never been fast although there is the capability for it on my line.  I noticed a drastic speed drop from BT to Plusnet and it's never got any better.  Now the speeds are not even getting over 1mb and often there is no signal at all on the router.
How soon can I leave?
Angry
2 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Slow broadband getting slower day by day

We'd much prefer to fix the problems than lose you as a customer, however I can't see that you've reported this through to us at all?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Slow broadband getting slower day by day

Although I've just quickly checked your line and the router is connecting through to the exchange at 23768 giving your line a profile of 20900.
The line also looks very stable.
Are the speeds using a wired or wireless connection, if wireless do you get the same issues if you try using an ethernet cable?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff