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Slow broadband and higher pings recently

FIXED
Zerinth
Dabbler
Posts: 15
Fixes: 2
Registered: ‎30-12-2015

Slow broadband and higher pings recently

Hi i have been with you guys for a year Smiley and have largely had no issues...no throttling, decent enough speed for what i paid.  I am about 1 month over my 12 month contract and now start to experience issues (this week)
Basically far slower downloads and uploads and higher pings.


tracert  to bbc
Tracing route to bbc.co.uk [212.58.244.22]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  dsldevice.lan [192.168.1.254]
  2  134 ms  134 ms  131 ms  lo0.11.Central11.ptn-bng02.plus.net [195.166.130
.191]
  3  133 ms  136 ms  137 ms  irb.11.PTW-CR01.plus.net [84.93.249.17]
  4  130 ms  135 ms  135 ms  kingston-gw.thdo.bbc.co.uk [212.58.239.6]
  5    *        *        *    Request timed out.
  6    *        *        *    Request timed out.
  7  134 ms  132 ms  129 ms  ae0.er01.telhc.bbc.co.uk [132.185.254.109]
  8  131 ms  134 ms  134 ms  132.185.255.148
  9  132 ms  130 ms  132 ms  212.58.244.22
Trace complete.

Today i tried setting up a broadband monitor via
http://www.thinkbroadband.com/ping/share/6624dabdab2890b658a237aaf7c11f28.html
However it is showing 100% packet loss and this perhaps is due to having a dynamic ip address?  Or do plusnet assign static ip addresses?
Tests done in peak time ie 8am - midnight.

I did a speedtest this morning at 830am and my line was back to normalish...ie ping around 44 download 10mb and uploads 0.50mb
So this suggests to me line congestion..yes? 
But anyway luckily for me these issues have happened at a time when i am looking at other broadband offers...thats the silver lining...as i dont think im getting value for money at the moment.
3 REPLIES
Community Veteran
Posts: 489
Thanks: 39
Fixes: 2
Registered: ‎26-09-2015

Re: Slow broadband and higher pings recently

TBB monitor only works if your router responds to ICMP ping.  Most don't by default, so this needs to be enabled. 
Zerinth
Dabbler
Posts: 15
Fixes: 2
Registered: ‎30-12-2015

Re: Slow broadband and higher pings recently

Ahh does it?  Ohh well...in other news...it seems to be fixed for now.  Will check again later this evening. (glasgow area btw)
ian007jen
Rising Star
Posts: 392
Thanks: 4
Fixes: 2
Registered: ‎06-09-2007

Re: Slow broadband and higher pings recently

Fix
Should be fixed....see this post on the fibre board http://community.plus.net/forum/index.php/topic,147235.msg1296217.html#msg1296217