Hi @Mbdxjha4, it's no worries if you don't have a wired device to test it just means this could be a underlying issue with the connection and on top of that wireless interference giving the poor speeds you're seeing. I'd advise from here if you set the router up in the optimal set-up advised by my colleague and shown below this will rule out a number of things which could be behind the speed issues you're seeing. I'm certain there is a underlying issue somewhere given the mass amount of errors we are seeing on the connection shown on the connection details below which very easy could skew the speeds you're seeing on devices as opposed to what we are registering getting to the router.
| Sync Status: |
Circuit In Sync |
| General Information |
| NTE Status: |
|
NTE Power Status: |
Unknown |
Bypass Status: |
|
| |
| |
Upstream DSL Link Information |
Downstream DSL Link Information |
| Loop Loss: |
12.3 |
23.5 |
| SNR Margin: |
5.8 |
7.6 |
| Errored Seconds: |
2 |
127 |
| HEC Errors: |
0 |
|
| Cell Count: |
49571 |
925195 |
| Speed: |
952 |
9440 |
| |
| Maximum Stable Rate (KBPS): |
6816 |
Fault Threshold Rate (KBPS): |
5452 |
| Mean Time Between Retrains (Seconds): |
0 |
Mean Time Between Errors Upstream (Seconds): |
0 |
| Indicative Line Quality: |
B |
Mean Time Between Errors Downstream (Seconds): |
0 |
To plug the router in the optimal set up you'd need to put the connection into your test socket which is under the face plate of your master socket and seeing if the connection improves. This rules out internal wiring, face plates and extension sockets as being the cause. How to locate the test socket and set your connection into it can be found here:
https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242
(If you could drop us a reply whilst in this set-up we can re-test from this side for improvement given wired devices aren't available.)
Once we get to the bottom of what's causing the errored seconds and get that resolved if you're still seeing poor speeds on wireless devices then we can be certain wireless interference is also at play in or around the property and we can advise steps on how to best optimize the wireless settings.
