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Slow and intermittent broadband

basil-d
Dabbler
Posts: 13
Registered: 19-12-2016

Slow and intermittent broadband

Hello Guys,

 

Over the last few days the internet has been really flaky, with it being down more often than up. Tried rebooting the router an hour back, and it improved from:

ping google.com
Ping request could not find host google.com. Please check the name and try again.

To:

ping google.com

Pinging google.com [216.58.212.78] with 32 bytes of data:
Reply from 216.58.212.78: bytes=32 time=2903ms TTL=54
Reply from 216.58.212.78: bytes=32 time=3923ms TTL=54
Request timed out.
Reply from 216.58.212.78: bytes=32 time=1648ms TTL=54

Ping statistics for 216.58.212.78:
    Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
    Minimum = 1648ms, Maximum = 3923ms, Average = 2824ms

Tried a Tracert and ruled out the connection to my router being the problem, but beyond that the times are just all over the place:

tracert google.com

Tracing route to google.com [216.58.213.110]
over a maximum of 30 hops:

  1     2 ms     2 ms     1 ms  dsldevice.lan [192.168.1.254]
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4  3157 ms  3340 ms  3663 ms  be3-3100.pcn-ir01.plus.net [195.166.143.128]
  5     *        *        *     Request timed out.
  6  1257 ms   814 ms  3581 ms  peer5-hu0-1-0-1.telehouse.ukcore.bt.net [195.99.127.21]
  7     *     3530 ms     *     195.99.126.105
  8     *     3403 ms   491 ms  108.170.246.129
  9     *     3800 ms  2793 ms  216.239.57.119
 10  3423 ms  2550 ms  2831 ms  lhr25s02-in-f110.1e100.net [216.58.213.110]

Trace complete.

I'm in a new build area, in case that helps narrow down the troubleshooting.

 

Thanks and Regards,

Basil Dsouza

1 REPLY
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 361
Fixes: 114
Registered: 22-08-2015

Re: Slow and intermittent broadband

Hi there Basil, I'm sorry to hear you're having problems with your broadband connection.

 

From testing your line I'm not identifying a fault though I am seeing a few errors on the connection. This is likely caused by the signal to noise ratio being too low (3db). I've increased this for you now and you may see the router reboot itself.

 

I'd expect you to see a better throughput and less disconnections within the next 24 hours but please feel free to let me know how you get on.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support