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Slow after phone fault - reset please

ndg123
Newbie
Posts: 2
Registered: 13-03-2016

Slow after phone fault - reset please

My phone line fault has been fixed but I am stuck down about 4544kbps  According to my Billion router, the snr and attenuation on my line mean I could get 14064kbps.  Please can you have my speed profile set or rest to that.
thanks
Nick
2 REPLIES
ndg123
Newbie
Posts: 2
Registered: 13-03-2016

Re: Slow after phone fault - reset please

Here are the stats from the modem page.  My router is pretty good at holding the line stable, so I would ask that the speed profile is reset on the 'high' side rather than a safer 'slow' side.  Previously I think it was set to about 9Mbps and it never ever dropped with my new router, so I would like it set higher please.
                                  Downstream Upstream
Line Coding (Trellis)                 On         On
SNR Margin (dB)                       20.4         31.1
Attenuation (dB)                       36.5         22.9
Output Power (dBm)                   0.0         10.3
Attainable Rate (Kbps)     14064         1320
Rate (Kbps)                               4544         445
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Slow after phone fault - reset please

I've put that through for you, it should happen within the next few minutes.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff