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Slow after phone fault - reset please
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- Re: Slow after phone fault - reset please
Slow after phone fault - reset please
13-03-2016 8:29 AM
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My phone line fault has been fixed but I am stuck down about 4544kbps According to my Billion router, the snr and attenuation on my line mean I could get 14064kbps. Please can you have my speed profile set or rest to that.
thanks
Nick
thanks
Nick
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Re: Slow after phone fault - reset please
13-03-2016 8:44 AM
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Here are the stats from the modem page. My router is pretty good at holding the line stable, so I would ask that the speed profile is reset on the 'high' side rather than a safer 'slow' side. Previously I think it was set to about 9Mbps and it never ever dropped with my new router, so I would like it set higher please.
Downstream Upstream
Line Coding (Trellis) On On
SNR Margin (dB) 20.4 31.1
Attenuation (dB) 36.5 22.9
Output Power (dBm) 0.0 10.3
Attainable Rate (Kbps) 14064 1320
Rate (Kbps) 4544 445
Downstream Upstream
Line Coding (Trellis) On On
SNR Margin (dB) 20.4 31.1
Attenuation (dB) 36.5 22.9
Output Power (dBm) 0.0 10.3
Attainable Rate (Kbps) 14064 1320
Rate (Kbps) 4544 445
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Re: Slow after phone fault - reset please
14-03-2016 10:59 AM
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I've put that through for you, it should happen within the next few minutes.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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- Re: Slow after phone fault - reset please