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Slow after phone fault - reset please

ndg123
Newbie
Posts: 2
Registered: ‎13-03-2016

Slow after phone fault - reset please

My phone line fault has been fixed but I am stuck down about 4544kbps  According to my Billion router, the snr and attenuation on my line mean I could get 14064kbps.  Please can you have my speed profile set or rest to that.
thanks
Nick
2 REPLIES 2
ndg123
Newbie
Posts: 2
Registered: ‎13-03-2016

Re: Slow after phone fault - reset please

Here are the stats from the modem page.  My router is pretty good at holding the line stable, so I would ask that the speed profile is reset on the 'high' side rather than a safer 'slow' side.  Previously I think it was set to about 9Mbps and it never ever dropped with my new router, so I would like it set higher please.
                                  Downstream Upstream
Line Coding (Trellis)                 On         On
SNR Margin (dB)                       20.4         31.1
Attenuation (dB)                       36.5         22.9
Output Power (dBm)                   0.0         10.3
Attainable Rate (Kbps)     14064         1320
Rate (Kbps)                               4544         445
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Slow after phone fault - reset please

I've put that through for you, it should happen within the next few minutes.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.