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Slow Upload Speed

AKalair
Newbie
Posts: 2
Registered: ‎02-12-2014

Slow Upload Speed

Hi,
My PlusNet broadband was activated around 3 weeks ago and the download speeds are fine at around 10mb/s but my upload speeds have always been low at around 0.3 mb/s and it causes some issues for gaming online on the PS4 / uploading files to Dropbox etc.
I raised an issue with PlusNet who found a fault on the line and had it fixed on Friday 28th November but nothing has changed with respect to my broadband speed.
Any ideas what could be the issue ? I'm plugged into the master socket and have tried a different router and different filters and have no problems with my download speed, just upload.
On speedtest.net I once saw the upload spike to 1.5mb/s for a moment and then swiftly drop back down again.

6 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Slow Upload Speed

You need to raise a ticket asking for the upload to be uncapped - it may be picked up here tomorrow which may be quicker
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: Slow Upload Speed

I've just placed an order to request that your upload speed is uncapped, this should complete tomorrow.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
ossettbob
Grafter
Posts: 94
Registered: ‎30-10-2012

Re: Slow Upload Speed

Can you do mine too ? Mine is 0.31
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: Slow Upload Speed

Done! Should complete tomorrow.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
va
Newbie
Posts: 1
Registered: ‎06-03-2015

Re: Slow Upload Speed

Could I also have mine uncapped? I've only been with PlusNet a number of hours and a bit disturbed to see that uploads are capped. Dropbox upload is more or less non-existent at the moment
Plusnet Help Team
Plusnet Help Team
Posts: 1,953
Thanks: 22
Fixes: 5
Registered: ‎24-07-2014

Re: Slow Upload Speed

Your forum account doesn't link to your account username. For this reason, can you raise a ticket on your account for me and post the ticket number here - i'll then get it sorted for you if I can (by which I mean if you are on 21CN not 20).
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team