cancel
Showing results for 
Search instead for 
Did you mean: 

Slow Upload Speed??

AlejandroMaximu
Newbie
Posts: 1
Registered: ‎16-08-2020

Slow Upload Speed??

We regularly from an extremely slow upload speed, (and below average download speed for the predicted range, but thats another matter) and I am unsure how to find out if the stated 1 MBPS is the maximum we can get, or if it has been capped. 

We're about 100m from our nearest exchange, if that's helpful.  TIA fro any suggestions

2 REPLIES 2
jab1
Legend
Posts: 17,431
Thanks: 5,675
Fixes: 260
Registered: ‎24-02-2012

Re: Slow Upload Speed??

@AlejandroMaximu Welcome to the forums. If you are on ADSL, which I assume you are as you posted on this board, the maximum U/L speed is around 1Mb/s due to the technology employed, irrespective of your distance from the exchange/green box.

If you would like help with regard to your D/L speed, have a look at THIS topic and supply as much detail from it as possible. As a belt & braces action, also run a Quiet Line Test (dial 17070 from a preferably corded phone and select option 2) - there should be no noise on the line.

As you are so close to the exchange, do you know if you are on an 'exchange only' connection?

John
tinytaco
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 457
Fixes: 29
Registered: ‎30-03-2020

Re: Slow Upload Speed??

Hi @AlejandroMaximu Smiley Together with our network partners at Openreach we will try to provide you with the best speeds possible. If you feel this is not the case, please raise your speed fault online at faults.plus.net

 Noor
 Plusnet Help Team