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Slow Upload - Skype - New Customer

bobpully
Newbie
Posts: 1
Registered: 14-07-2015

Slow Upload - Skype - New Customer

Hi, I recently joined Plusnet from Sky. Everything went fine with the broadband switch over but I seem to have lost a good upload speed which means skype can sometimes struggle. Download rate is great its just the upload rate seems to be slow on speedtest sites. Also the router seems to crash now and again but comes back after a minute or so, are there any issues with the latest router? I have Sky and Talktalk routers that I could try once I figure out how to set them up with Plusnet. Anyone any ideas about the upload rate? I was gonna put in a issue with Plusnet but warning about fees for engineers put me off. Cheers.
2 REPLIES
Estragon
Rising Star
Posts: 811
Thanks: 10
Registered: 07-02-2012

Re: Slow Upload - Skype - New Customer

I think Plusnet may still be provisioning on ADSL2+ with an upload sync of 440kbps. If you contact them through the online Chat tomorrow they can upgrade it free. That's if I'm right.
Plusnet Help Team
Plusnet Help Team
Posts: 4,956
Thanks: 419
Fixes: 152
Registered: 01-01-2012

Re: Slow Upload - Skype - New Customer

It looks like the agent who placed your order chose the wrong upload speed.
I've placed a order to change it to the right one which will complete tomorrow.
Let us know if your still having issues.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team