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Slow Throughput Speeds? Check this exchange list

Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: ‎04-04-2007

Slow Throughput Speeds? Check this exchange list

BT have identified a speed issue on the WBC backhaul network affecting quite a few of the exchanges, full list is available here:
http://www.btwholesale-briefingportal.com/brief/view/4c71680687897e7e351321742b7a3c01
The work to fix them should be completed by Monday evening, so if you're seeing slow speeds, check that list and see if you're exchange is on it, and if it is let us know if you see any improvement from Monday evening please.
10 REPLIES
toulouse
Grafter
Posts: 42
Registered: ‎03-08-2007

Re: Slow Throughput Speeds? Check this exchange list

Thanks Dave,
At last an admission that something is wrong.
I and many others have been saying that since around 24 June.
I shall be away from home from next Monday until Friday, but I will leave my router on and enabled so that hopefully when I get back things may have sorted themselves out.
TTFN

toulouse

pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Slow Throughput Speeds? Check this exchange list

is that list substantive? My exchange is Braintree, not on the list but Brentwood, Chelmsford, Colchester all around me are.
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Slow Throughput Speeds? Check this exchange list

This is for the ADSL2 trial customers only as I am sure you realise. The response will be interesting though
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Slow Throughput Speeds? Check this exchange list

true Jim missed that, trying to eat a knee tea at same time, Brintree is not ADSL2+ till end Sept Embarrassed Roll eyes
Neondaze
Grafter
Posts: 90
Registered: ‎08-06-2007

Re: Slow Throughput Speeds? Check this exchange list

At last - maybe some light at the end of the tunnel! My exchange, Upton Park is on the list so hopefully my issues will be resolved soon Smiley
I will keep you posted.
talkcomp
Grafter
Posts: 68
Registered: ‎10-03-2009

Re: Slow Throughput Speeds? Check this exchange list

What should we be seeing - faster response, disappearance of "pausing" on web pages, changes in sync speed?  Will we need to re-cycle the routers to take effect?
Ealing (my exchange) is on the list.
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: ‎04-04-2007

Re: Slow Throughput Speeds? Check this exchange list

Sync speed shouldn't change, but once the fix has been done you should see an improvement in slow loading web pages, slow file downloads, anything really where the throughput speed isn't normal. Shouldn't need to reboot the router, but if come tomorrow evening it's still the same I'd try a reboot and see if it makes any difference.
adamsh
Dabbler
Posts: 21
Registered: ‎08-02-2009

Re: Slow Throughput Speeds? Check this exchange list

my exchange isnt listed Sad means my speed issues are related to something else.
Neondaze
Grafter
Posts: 90
Registered: ‎08-06-2007

Re: Slow Throughput Speeds? Check this exchange list

Well 18:00 hrs 17 August went by and I saw no change. If anything my throughput is even worse. Have BT finished the upgrade to capacity in the listed exchanges. As I saw no improvement when I got home I powered down the router and left it off for an hour so that it would resync afresh when it was turned back on. That didn't help with my throughput either. Now currently getting 0.52mb/sec. Not good at all.
lenseman
Grafter
Posts: 158
Registered: ‎01-08-2007

Re: Slow Throughput Speeds? Check this exchange list

My Exchange (Eastbourne) was on the list, and nothing improved here.
Whatever the problem is it seems pretty widespread, unfortunately it seems either nobody really gives a damn or they are clueless on what to do.
I get the feeling we are being hung out to dry. The strange thing is that despite all the complaints about ADSL2+ people are still signing up for the trial, and once they are on it they join in with the same complaints!
John B.