cancel
Showing results for 
Search instead for 
Did you mean: 

Slow Speeds Still

stewbett
Grafter
Posts: 72
Registered: 27-05-2010

Slow Speeds Still

Hi i reported my fault 10 days ago and was told the matter would be passed straight to bt as the fault appears to be the same as last time, (slow speeds 0.33 mb.s download and upload and disconects). However bt have not been informed and instead i was sent a new router but the new router has done nothing, so i am still at the same point as i was 10 days ago. Last time i had to wait nearly a month and had 4 bt engineers out before the fault was traced to the exchange.
[Moderator's note by Jim (Oldjim)  All caps in title removed as per Forum Rules ]
56 REPLIES
stewbett
Grafter
Posts: 72
Registered: 27-05-2010

Re: Slow Speeds Still

Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Slow Speeds Still

Can you post the router stats
stewbett
Grafter
Posts: 72
Registered: 27-05-2010

Re: Slow Speeds Still

Link Information
   

Uptime: 0 days, 16:39:33

DSL Type: G.992.5 annex A

Bandwidth (Up/Down) [kbps/kbps]: 448 / 576

Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00

Output Power (Up/Down) [dBm]: 12.0 / 17.5

Line Attenuation (Up/Down) [dB]: 23.5 / 44.5

SN Margin (Up/Down) [dB]: 16.5 / 29.0

Vendor ID (Local/Remote): TMMB / TSTC

Loss of Framing (Local/Remote): 11 / 0

Loss of Signal (Local/Remote): 1 / 0

Loss of Power (Local/Remote): 0 / 0

Loss of Link (Remote): 0

Error Seconds (Local/Remote): 1 / 0

FEC Errors (Up/Down): 8 / 0

CRC Errors (Up/Down): 8 / 5

HEC Errors (Up/Down): 612 / 2
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Slow Speeds Still

Hi stewbett,
I've just nudged one of our faults guys, he's going to look at it for you so there should be an update soon.
Jojo Smiley
stewbett
Grafter
Posts: 72
Registered: 27-05-2010

Re: Slow Speeds Still

a nudge? lol give him a push, does the router report show anything out of the ordinary ?
Community Veteran
Posts: 6,396
Thanks: 513
Fixes: 46
Registered: 30-07-2007

Re: Slow Speeds Still

Yep, looks like a banded ( 288-576 ) profile to me...
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Slow Speeds Still

Hi stewbett,
He's just updating the ticket then he's gonna give you a call.
Jojo Smiley
Community Veteran
Posts: 6,396
Thanks: 513
Fixes: 46
Registered: 30-07-2007

Re: Slow Speeds Still

Above and beyond the call of duty there Jojo Smiley
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Slow Speeds Still

Hey Mister W,
At the end of the day I might not be in work or getting paid but I've been through some of the same troubles with broadband connections myself in the past so if I can make a slight difference then that's enough payment for me.
Jojo Smiley
stewbett
Grafter
Posts: 72
Registered: 27-05-2010

Re: Slow Speeds Still

thnks for that he called just after your post, they think its the data managment at the exchange so want to see how it goes over the next 2 days.
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Slow Speeds Still

Hi stewbett,
That's fab, just glad we could get some update for you and move forward a bit.
Jojo Smiley
stewbett
Grafter
Posts: 72
Registered: 27-05-2010

Re: Slow Speeds Still

ok been a few days now still nowhere near my normal speeds, not had any disconections but speed has hardly improved.
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Slow Speeds Still

Hi stewbett,
I have applied for the banding to be removed so that we can see how high you can sync, as you are now syncing at the highest part of the banding. This has now been done and should take effect in a couple of hours. I'll check in later tonight and see how you're doing.
Jojo Smiley
stewbett
Grafter
Posts: 72
Registered: 27-05-2010

Re: Slow Speeds Still

Hi jo no improvement  Embarrassed  i am no phone eningeer but the last bt engineer that came out when my up load and download were about the same as this, went to the exchange and the problem was solved and i had no prblems for a few months.