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Slow Speed

macocode
Newbie
Posts: 8
Registered: ‎11-05-2013

Slow Speed

Hi all,
Having an intermittent problem with my DSL connection. Speed seems to have dropped and is now fluctuating from 3Mb to 0.1. (this is wired). Our normal speed is around 14Mb.
Line is normally super stable, nothing has changed our end.
Online Status
 IP Address TX Packets RX Packets
 192.168.2.1 665205 428622

ADSL Information       ( ADSL Firmware Version:  332201_A)
 ATM Statistics TX Cells RX Cells TX CRC errs RX CRC errs
  559416 19952690 0 7
 ADSL Status Mode State Up Speed Down Speed SNR Margin Loop Att.
  ADSL2+(G.992.5) SHOWTIME 1078000 17179678 2 32
Any help is much appreciated.
Regards,
Alan
3 REPLIES
Community Veteran
Posts: 1,656
Registered: ‎13-06-2007

Re: Slow Speed

Are you able to try your router in the test socket, also with a new micro filter
Can we also see the speeds on: https://portal.plus.net/my.html?action=data_transfer_speed
Info for getting to the bt test socket: http://www.coolwebhome.co.uk/faceplate/
Might also be worth raising a fault at https://fault.plus.net but they will ask for the above to be done anyway during the fault checks
macocode
Newbie
Posts: 8
Registered: ‎11-05-2013

Re: Slow Speed

Speed has gone back to normal on its own. If it goes back down I shall try what you suggest. Is it possible to see a graph of connectivity?
Requested info:
Estimated line speed:
    There's no speed estimate currently held on your account.
Current line speed:
    15.1 Mb
jim:quote
Community Veteran
Posts: 1,656
Registered: ‎13-06-2007

Re: Slow Speed

If it does go back down then I'd try the test socket, one of the PN team will be able to post your connection graph.