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Slow Speed started tonight.

coatseh
Grafter
Posts: 73
Registered: 08-11-2009

Slow Speed started tonight.

Hello.
My speed has dropped from 15mb to less than 2mb tonight. I have a few images of information that was suggested to provide for the forum to assess why I might be getting such low speeds.

Ive attached them to this post. Just really wondering why its dropped so dramatically  Sad
Many thanks and if any more information is needed I would be happy to help!
31 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,956
Thanks: 419
Fixes: 152
Registered: 01-01-2012

Re: Slow Speed started tonight.

The profile on our end was set too low which was causing the speeds to be slow.
That increased this morning so the connection should be fine now.
Let us know if you still have any issues.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Superuser
Superuser
Posts: 11,097
Thanks: 2,471
Fixes: 22
Registered: 22-08-2007

Re: Slow Speed started tonight.

Matthew,
Are there any indications as to why the profile was too low?  Does it point to the line having being in difficulty and a lower profile delta report being passed to PN?
Kevin
Plusnet Help Team
Plusnet Help Team
Posts: 4,956
Thanks: 419
Fixes: 152
Registered: 01-01-2012

Re: Slow Speed started tonight.

The sync speed for the connection has been fine so I suspect it was a rogue delta report that had come in.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
coatseh
Grafter
Posts: 73
Registered: 08-11-2009

Re: Slow Speed started tonight.

Thanks seems to have increased back to useable speeds again now Smiley Just wondering why it is only 10mb when my package is 16mb(I believe).
Many thanks again!
Plusnet Help Team
Plusnet Help Team
Posts: 4,956
Thanks: 419
Fixes: 152
Registered: 01-01-2012

Re: Slow Speed started tonight.

Your profile is at 18mbps so you should be getting better then 10.
Are you running these tests over wired or wireless?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
coatseh
Grafter
Posts: 73
Registered: 08-11-2009

Re: Slow Speed started tonight.

It seems to have gone up to around 13.5 now. I have been doing them wireless but can do them wired if its more useful.
dick:quote
coatseh
Grafter
Posts: 73
Registered: 08-11-2009

Re: Slow Speed started tonight.

Just ran a wired test and got this result:
Superuser
Superuser
Posts: 11,097
Thanks: 2,471
Fixes: 22
Registered: 22-08-2007

Re: Slow Speed started tonight.

Router stats are essential when looking at issues such as this.  See the speed issues link below.
You pack age is up to 16Mbps.  You will get whatever your line is capable of delivering.
coatseh
Grafter
Posts: 73
Registered: 08-11-2009

Re: Slow Speed started tonight.

Is this what you meant?
Community Veteran
Posts: 1,611
Thanks: 22
Registered: 29-06-2010

Re: Slow Speed started tonight.

Your upstream is capped, and you would benefit from having it uncapped.
I'm sure CRT will pick this up in the morning and get it sorted...
Plusnet Help Team
Plusnet Help Team
Posts: 4,956
Thanks: 419
Fixes: 152
Registered: 01-01-2012

Re: Slow Speed started tonight.

I did notice that and placed a order to uncap it but forgot to include it in my replay.  Embarrassed
The order completed yesterday and the upload is showing as uncapped.
I think the image above was back from when the OP first posted
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Superuser
Superuser
Posts: 11,097
Thanks: 2,471
Fixes: 22
Registered: 22-08-2007

Re: Slow Speed started tonight.

Hi Coatseh,
Yes that is right.  Revised stats would be useful.
The DS synch is about 3Mbps less than the reported attenuation would lead one to expect.  Is the router plugged into the master socket?  Are there any extensions, if yes how are they wired?  What kind of master socket do you have?
Is there any noise on the line?  Dial 17070 option 2 using a corded phone plugged into the master socket.
coatseh
Grafter
Posts: 73
Registered: 08-11-2009

Re: Slow Speed started tonight.

Quote from: Townman
Hi Coatseh,
Yes that is right.  Revised stats would be useful.
The DS synch is about 3Mbps less than the reported attenuation would lead one to expect.  Is the router plugged into the master socket?  Are there any extensions, if yes how are they wired?  What kind of master socket do you have?
Is there any noise on the line?  Dial 17070 option 2 using a corded phone plugged into the master socket.

Hiya.
The router is plugged into the master socket. There are no extension. I'm not really sure what master socket types are available? its just one that links in with a phone line. I don't think there is any noise on the line.
Ive attached updated router stats from today. Hopefully better now?
Superuser
Superuser
Posts: 11,097
Thanks: 2,471
Fixes: 22
Registered: 22-08-2007

Re: Slow Speed started tonight.

Still around 3Mbps slower than you might hope for.
Please check the phone line for noise.