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Slow Speed since last night / this morning
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Re: Slow Speed since last night / this morning
24-08-2015 9:47 AM
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Hey AO
Sorry for the lack of updates, been a busy weekend!
So after I got home on Friday I noticed that the BT engineer had been at the access point on the outside wall of the property. He had left one of the screws out of the grey cover along with a broken component on the ground. I think its a "Dex Gel/Jelly Filled Connector Crimps, 3 Way."
I had also been disconnected (phone and voice) for around 5 mins, I'm guessing the engineer changed something. As my Attenutation and SNR margin increased (albeit a tiny amount) again. I checked the circuit and it is my phone number. Still got the very faint hissing on the line, although not sure if it is my ears.
A 20% increase in line attenuation, and a 10% decrease in downstream throughput compared to Wednesday, before the contractors started work.
What now from here? How do I get my clean line back?
Sorry for the lack of updates, been a busy weekend!
So after I got home on Friday I noticed that the BT engineer had been at the access point on the outside wall of the property. He had left one of the screws out of the grey cover along with a broken component on the ground. I think its a "Dex Gel/Jelly Filled Connector Crimps, 3 Way."
I had also been disconnected (phone and voice) for around 5 mins, I'm guessing the engineer changed something. As my Attenutation and SNR margin increased (albeit a tiny amount) again. I checked the circuit and it is my phone number. Still got the very faint hissing on the line, although not sure if it is my ears.
A 20% increase in line attenuation, and a 10% decrease in downstream throughput compared to Wednesday, before the contractors started work.
What now from here? How do I get my clean line back?
Message 226 of 232
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Re: Slow Speed since last night / this morning
24-08-2015 11:22 AM
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Message 227 of 232
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Re: Slow Speed since last night / this morning
01-09-2015 4:35 PM
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Just an update to the thread.
Plusnet would not entertain sending a BTOR engineer to check the contractors work due to my line still being within normal limits.. fair enough.. nothing I can do other than pester a BT Engineer next time I see one milling about.
After a downpour on Friday morning my SNR decreased to 6db. - My BT profile didn't change but the 'Max Speed' on the router did.
Chatting with AO I repositioned some powercables to see if I could get the SNR to increase again but it stuck at 6db all weekend.
Again after a downpour early this afternoon the SNR has decreased to 3.8db and won't budge. - The Max Speed has dropped off again.
So my problem is deteriorating. - Before Morrison Utility cut my line I has having a very good experience on 21CN... I guess if the SNR gets to near 0 then it goes kaput?
Please help... Maybe it would have been proactive for Plusnet to send that engineer afterall?! I can't say I am very impressed.
Plusnet would not entertain sending a BTOR engineer to check the contractors work due to my line still being within normal limits.. fair enough.. nothing I can do other than pester a BT Engineer next time I see one milling about.
After a downpour on Friday morning my SNR decreased to 6db. - My BT profile didn't change but the 'Max Speed' on the router did.
Chatting with AO I repositioned some powercables to see if I could get the SNR to increase again but it stuck at 6db all weekend.
Again after a downpour early this afternoon the SNR has decreased to 3.8db and won't budge. - The Max Speed has dropped off again.
So my problem is deteriorating. - Before Morrison Utility cut my line I has having a very good experience on 21CN... I guess if the SNR gets to near 0 then it goes kaput?
Please help... Maybe it would have been proactive for Plusnet to send that engineer afterall?! I can't say I am very impressed.
Message 228 of 232
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Re: Slow Speed since last night / this morning
01-09-2015 4:46 PM
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The max will drop with the SNRM.
Whilst it's like it is, a CLT might be a good idea to try and pick up an insulation fault of some sort. Earth fault, or perhaps Battery fault bearing in mind the crossed-line issue last week.
Whilst it's like it is, a CLT might be a good idea to try and pick up an insulation fault of some sort. Earth fault, or perhaps Battery fault bearing in mind the crossed-line issue last week.
Message 229 of 232
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Re: Slow Speed since last night / this morning
02-09-2015 9:21 AM
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The SNR dropped to 3.6 yesterday evening but the road is drying up, was sat at 4.8 when I left for work.
Not sure when it is supposed to rain next. Guessing no one managed to do a CLT.
Dan
Not sure when it is supposed to rain next. Guessing no one managed to do a CLT.
Dan
Message 230 of 232
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Re: Slow Speed since last night / this morning
02-09-2015 9:22 AM
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I did one this morning, no fault found
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 231 of 232
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Re: Slow Speed since last night / this morning
25-09-2015 2:46 PM
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My Fibre cabinet has gone live just now
What now? Tony can you sort me out? 80/20? I didn't really want to enter into a new contracted period, is this possible?
What now? Tony can you sort me out? 80/20? I didn't really want to enter into a new contracted period, is this possible?
Message 232 of 232
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