Slow Speed both ways
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- Re: Slow Speed both ways
Slow Speed both ways
07-12-2013 5:20 PM
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I've seen OldJim's guide to this, and I dont know how to get some of the data he asks for. My Router (modem?) is a Netgear DG834G.
Just in case there is some unexpected side-effect that may be affecting things, I replaced my telephone about a week ago with one that (a) has a built-in answer phone, and (b) can block nuisance calls. I'm making use of both these facilities, so maybe I need to adjust any settings on it.
Does anyone have any suggestions that would help solve this, please?
Thanks
Re: Slow Speed both ways
07-12-2013 6:04 PM
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Re: Slow Speed both ways
07-12-2013 6:17 PM
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Quote from: penneck up to 6Mbps Up and up to 8Mbps Down
That doesn't sound right, I think it's more likely than the range of down speeds is from 6 to 8.
Re: Slow Speed both ways
07-12-2013 7:14 PM
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Went to OldJims web-link, found Netgear DG834G, clicked on "Show statistics" and got this:-
System Up Time 00:58:34
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 5405 4944 0 191 1336 00:57:29
LAN 10M/100M 5088 5278 0 1379 221 00:58:31
WLAN 11M/54M 298 459 0 16 48 00:58:20
ADSL Link Downstream Upstream
Connection Speed 284 kbps 828 kbps
Line Attenuation 31 db 10 db
Noise Margin 20 db 9 db
The BT Wholesale info for broadband speed to my home states all sorts of things, and you need to know which line of data is specific to what I actually have here. By my best guess, from that data the Download speed to my home is <6Mbps, and the Upload speed is 4-8Mbps.
I went through the Plusnet Broadband Test, and it seemed to end without telling me the result, so I don't know whether the test found no fault, or took the results away and someone would look to see why my expected results are so different to what I should have
Re: Slow Speed both ways
07-12-2013 7:30 PM
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Putting you attenuation through Kitz, suggests that you should get 7.8Mbs DS on CN20 (ADSL1) or 14.5Mbson CN21 (adsl2)
Your router reports the DS to be slower then the US which is quite screwy. Have you followed the fault fining guides at the top of this forum? Changed filters, plugged into the master socket / test socket / disconnected all other phone devices / sky box etc., etc?
The on-line fault checker does go off to do detailed tests and reports back later. Keep an eye on your tickets.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Slow Speed both ways
07-12-2013 7:54 PM
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Re: Slow Speed both ways
07-12-2013 8:02 PM
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Re: Slow Speed both ways
07-12-2013 8:11 PM
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Also, if I have a "ticket" raised at Plusnet as a result of what I did earlier, where would I find it?
Re: Slow Speed both ways
10-12-2013 9:53 PM
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I did fit a new telephone a couple of weeks ago - I hope that is just co-incidence. Before that I also had an answerphone machine, but the new phone has a built-in answer machine. I have had my telephone service supplier test the line, but they didn't find a fault.
How do I get Plusnet to check their broadband service? I have gone through their fault finder process and it hasn't made any difference
Re: Slow Speed both ways
10-12-2013 10:08 PM
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"1. Best Effort Test: -provides background information.
Download Speed
0.18 Mbps
0 Mbps 0.25 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.18 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
IP Profile for your line is - 0.25 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.88 Mbps
0 Mbps 0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.88Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance."
I'm sure I was getting around 4Mbps about a year ago (or is my memory playing tricks). Certainly things don't seem to be as quick as they were
Re: Slow Speed both ways
11-12-2013 8:25 AM
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Quote (I have a splitter in the telephone point, with the telephone on one branch, and the extension lead filter and router in the other branch
This is wrong. It is the telephone that needs to be filtered not the router. i.e.a filter needs to be connected between the phone and the master socket.
Re: Slow Speed both ways
11-12-2013 9:47 AM
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Also running the router on the end of a plug in telephone extension lead is almost always really bad news as they will not be good quality twisted pair cables.
Please describe the equipment and the locations within your house of everything and we'll give you advice on how to set it up.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Slow Speed both ways
11-12-2013 7:29 PM
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The telephone point is in the hall, with a splitter in it. The telephone is connected to the splitter. The 10m telephone extension lead is connected to the splitter, with the filter at the other end. The filter is connected by a standard cable to the modem, then via an RJ45 cable to the pc
However, I shall reconsider how to rearrange it. First thoughts are to move the filter to the telephone point, then replace the telephone extension cable with something suitable for connecting from the filter to the modem. This cable would need to be at least 10 metres long - I cannot move the modem - no room for it by the telephone point.
I don't know what sort of connector would be required on this lead - are they RJ11? Does this type of cable have a generic name or description? How could I make sure that it is a good quality lead? Where would I get it?
Any useful answers to the above gratefully received.
Re: Slow Speed both ways
12-12-2013 1:56 AM
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Re: Slow Speed both ways
12-12-2013 8:37 AM
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If you look for ADSL leads (there's plenty on Amazon) you should be OK. The one thing to watch out for is that they should be twisted pair not parallel cores in a flat cable, if the cable looks like it might be flat in the picture I'd avoid.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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