Slow Slow unable to use
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- Re: Slow Slow unable to use
Re: Slow Slow unable to use
13-05-2018 7:42 PM
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Thank you
Re: Slow Slow unable to use
13-05-2018 7:44 PM
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Glad to hear your speed has improved!
No problems. Just out of interest, what was the call with the adviser about?
I don't believe there would've been any ill intent with moving the SNR upwards.
Generally a 3db target can cause issues but in your case it looks like to be a good thing.
Re: Slow Slow unable to use
13-05-2018 8:43 PM
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As my slow slow is still open, I had a query about my payment which was overcharged due to the line rental in advance , He said it wasn't and I should phone I pointed out his mistake with invoice numbers and then he said he had readjusted my line as he had tested it again I am to get a credit for the overcharge Thank you
Re: Slow Slow unable to use
on 13-05-2018 8:48 PM - last edited on 13-05-2018 11:47 PM by Strat
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Kind regards,
[CSA Removed]
Moderator's note by Dick (Strat): CSA name(s) removed (to an area staff can see) as per Forum rules.
Re: Slow Slow unable to use
14-05-2018 2:31 PM
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@Gandalf wrote:
Here's a copy of our test results:
I just went back to @Gandalf's reply from a few weeks back. I noticed what looks like a capped or banded upstream (assuming the ADSL2+ notation is correct): 13 dB margin vs. 6 dB target.
I doubt this is causing the problem, but would it hurt to uncap it?
xDSL Status Test Summary Sync Status: Circuit In Sync General Information NTE Status: NTE Power Status: PowerOn Bypass Status:
Upstream DSL Link Information Downstream DSL Link Information Loop Loss: 43.7 69.0 SNR Margin: 13.4 3.1 Errored Seconds: 0 1 HEC Errors: 0 Cell Count: 0 0 Speed: 446 2353
Maximum Stable Rate (KBPS): 1728 Fault Threshold Rate (KBPS): 1382 Mean Time Between Retrains (Seconds): 86400 Mean Time Between Errors Upstream (Seconds): 46800 Indicative Line Quality: G Mean Time Between Errors Downstream (Seconds): 6686
Profile Info: WBC 160K - 24M Medium delay (INP 1) 3dB Downstream, 448 Low delay (INP 0) 6dB Upstream (ADSL2+)
Re: Slow Slow unable to use
14-05-2018 4:57 PM
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Thanks for spotting this @richi
From what I can see the circuit is provisioned on an uncapped upstream so it's possible it's being capped by DLM.
I've made the change now and looks like the upstream sync rate is now 745kbps but it's pushed the downstream down to 2118kbps. Happy to cap your upstream speed again if you want @stathe?
Re: Slow Slow unable to use
16-05-2018 4:46 PM
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Thanks for your help I dont understand you but it is working reasonably just below 2 Thank you I would of course like it faster bur realise the long line prevents it
Re: Slow Slow unable to use
16-05-2018 4:51 PM
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Not that it helps with current problems but have you tried the following to see if anything is planned for your location.
https://www.openreach.co.uk/orpg/home/index.do
Brian
Re: Slow Slow unable to use
24-05-2018 4:34 PM
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Hi stathe,
I'm just doing a bit of follow-up on this and it looks like the changes Anoush made to your connection did the trick and I'm seeing the same speeds he mentioned on results of a line test that I've just performed.
Re: Slow Slow unable to use
01-07-2018 7:03 PM
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I have been away for a few days and switched off the router now the little speed I had is gone it is about 1.1 and was 1.6 8 or9
Which was acceptable If you look at my previous notes here you will see please dont raise the noise margin as I have had ,as I say acceptable with it below 3
Re: Slow Slow unable to use
02-07-2018 6:43 AM
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Re: Slow Slow unable to use
02-07-2018 6:44 AM
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greatly improved overnight thank you
Re: Slow Slow unable to use
16-07-2018 11:21 AM
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Unfortunately my speed is on the decline again almost unuseable
Re: Slow Slow unable to use
16-07-2018 5:33 PM
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Sorry to hear this @stathe.
I've checked the connection this side and it looks like the signal strength for your line is set too low which explains the reduction in your speed.
The good news is it's a fairly easy fix and I have placed an order to up your signal strength which should complete in the next hour. If you then turn the router off and then on again in an hour or later the connection should be back to normal for you.
Please get back to us if you need any further assistance.
Re: Slow Slow unable to use
16-07-2018 7:01 PM
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Unfortunately this is worse my router says
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