Slow Ping Time
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- Re: Slow Ping Time
Slow Ping Time
06-03-2014 2:44 PM
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Over the last few days I've been experiencing really slow ping time - currently averaging about 600ms but anything up to 2500ms.
I reported it and had an engineer come, but because I said in my report that the line wasn't clear, it got logged as a phone fault and he wasn't allowed to do any broadband type tests. The line comes up as clear but I've still got the problem. Being a bit intermittent I wasn't able to demonstrate it to him either.
Is there anything that can be tested remotely or do I need to go through the whole reporting process yet again (seem to have to do this once a year)?
Re: Slow Ping Time
06-03-2014 3:24 PM
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Can you plug you phone into the test socket on it's own and then check if there's any noise on the line? If you do have a noisy line then this will take precedence over your speeds being low. As the broadband is provided on the phone line, if there's a fault on the phone line itself then this will most likely be the reason for the problems you're experiencing with your broadband.
Re: Slow Ping Time
06-03-2014 3:31 PM
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jim:quote
Re: Slow Ping Time
06-03-2014 3:32 PM
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Re: Slow Ping Time
06-03-2014 3:33 PM
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Re: Slow Ping Time
06-03-2014 3:36 PM
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This is what I'm suffering from:
PING www.bbc.net.uk (212.58.246.91): 56 data bytes
64 bytes from 212.58.246.91: icmp_seq=0 ttl=54 time=920.648 ms
64 bytes from 212.58.246.91: icmp_seq=1 ttl=54 time=841.184 ms
Request timeout for icmp_seq 2
64 bytes from 212.58.246.91: icmp_seq=2 ttl=54 time=1004.616 ms
64 bytes from 212.58.246.91: icmp_seq=3 ttl=54 time=989.446 ms
64 bytes from 212.58.246.91: icmp_seq=4 ttl=54 time=910.093 ms
64 bytes from 212.58.246.91: icmp_seq=5 ttl=54 time=830.510 ms
64 bytes from 212.58.246.91: icmp_seq=6 ttl=54 time=443.667 ms
64 bytes from 212.58.246.91: icmp_seq=7 ttl=54 time=671.287 ms
64 bytes from 212.58.246.91: icmp_seq=8 ttl=54 time=58.508 ms
Re: Slow Ping Time
06-03-2014 3:55 PM
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I'm sorry you feel that I'm ignoring what you've advised regarding the engineers visit.
Can you still perform the test so that we can ensure that you can't hear any noise on the line? We need to exhaust every avenue so that if we raise this to our suppliers we can confirm that this test has been performed if needed.
Re: Slow Ping Time
06-03-2014 4:05 PM
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Here's a link to a external monitoring of my connection:
http://www.thinkbroadband.com/ping/share/3f5dd7f50d1a9f4f241edc7e7bd88f96.html
Re: Slow Ping Time
06-03-2014 4:14 PM
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Please raise this here: http://www.plus.net/support/broadband/bbfaults/
Re: Slow Ping Time
06-03-2014 4:19 PM
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Re: Slow Ping Time
06-03-2014 5:48 PM
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Re: Slow Ping Time
07-03-2014 1:58 PM
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System Up Time 06:19:01
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 1299025 1372250 0 37926 50890 06:18:05
LAN 10M/100M 801599 690318 0 41847 3686 06:18:57
WLAN 11M/54M 619049 710258 0 10384 35692 06:18:47
ADSL Link Downstream Upstream
Connection Speed 13051 kbps 445 kbps
Line Attenuation 35 db 9.5 db
Noise Margin 6 db 23 db
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