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Slow Internet Speeds

Hmgenge
Newbie
Posts: 1
Registered: 14-12-2014

Slow Internet Speeds

Hey PlusNet,
Recently my internet speed have dropped dramatically in the past 1 to 2 week. I tested the speed with a speed test yesterday and received around 0.188 Mb/s for download speed and 1.03 Mb/s for upload; I can barely watch videos on YouTube or download anything without aging considerably. My signal is full bars and I've tested almost everything from the support page apart from changing the router, which is a 'TG582n' and I'm still getting the same results, even with a Ethernet cable. Also, I'm in the South East so I shouldn't be affected by the storms recently.
Anyway, it would be great if it could get sorted out so I can so I can get back to normality  Crazy
2 REPLIES
Superuser
Superuser
Posts: 11,929
Thanks: 3,289
Fixes: 22
Registered: 22-08-2007

Re: Slow Internet Speeds

Hi Hmgenge,
Welcome to the forums.  PlusNet staff (CRT) are not around here on Sundays.
Can you please gather and post all of the information requested here - http://community.plus.net/forum/index.php/topic,96155.0.html
Is your phone line noisy?  Dial 17070 option 2.
Is the router plugged into the master socket?
Community Gaffer
Community Gaffer
Posts: 17,650
Thanks: 642
Fixes: 162
Registered: 05-04-2007

Re: Slow Internet Speeds

@Hmgenge
Your line is disconnecting a lot. Can you confirm the questions that Townman has asked and these will help us diagnose the issue.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff