Slow FTTC Since Housemove
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Slow FTTC Since Housemove
21-01-2014 2:09 AM
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Been with PlusNet years now, and have recently moved. Before I had FTTC running about 72mb. I have now moved about 100m up the street (away from the cabinet) and have just had FTTC reinstalled by the home move team/open reach.
Now I realise that vDSL gets slower the further you move away from the cabinet, and I'm sure the cable run is all over the place and not the most direct route, but my new speed is rubbish!
The estimator before I put my move order in was expecting ~55mb, which is acceptable given the increased distance. And even now for my phone number in the BT Infinity checker (and several others), shows 39-55mb as the estimated
But I am currently connected at ~33mb. :(.
I did get a message from the home move people that due to me changing my install dates, they would have to manually increase my speed, but this would be done within a day or so.
I rang support to have them check this out, and they tried to change the IP Profile but said they couldn't, so I must be connected at the fastest speed already. I'm not convinced!
Any ideas guys? I am disappointed with 33mb, when various estimates show 39-55mb. Is it a case that my FTTC account hasn't been set to an 80/20 service since the move?
Cheers
Phil
Re: Slow FTTC Since Housemove
21-01-2014 9:36 AM
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Re: Slow FTTC Since Housemove
21-01-2014 9:47 AM
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Note that Current Line Speed may be 78Mbps otherwise your speed test result would probably be a bit lower
Re: Slow FTTC Since Housemove
21-01-2014 12:52 PM
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Forgot to mention these results are all wired with cat5 between the PC and router.
Thanks
Re: Slow FTTC Since Housemove
22-01-2014 4:50 PM
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I suspect I haven't been upgraded to 80/20 since my order for house move?
Thanks
Re: Slow FTTC Since Housemove
22-01-2014 4:52 PM
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Re: Slow FTTC Since Housemove
23-01-2014 2:22 PM
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Something is not right, as I get an email saying my order needs something manually doing to it to increase the speed to the correct fibre speeds after the OR appointment. The tech support guys I rang didn't seem to know what it was and were unable to change any settings for the IP Profile.
And my line speed is well below that of any estimate for my phone number, including the one plusnet gave me when I ordered, BT Infinity, SamKnows etc.
Be great if one of the PlusNet guys could take a quick look as they seem good at identifying the cause of these issues on this forum!
Phil
Re: Slow FTTC Since Housemove
23-01-2014 3:39 PM
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I've just checked all the pivotal stuff in relation to speeds and can't see any obvious issues. The profile on your account is currently set to match that which BT diagnostics are showing me.
I'm going to advise raising a fault over at http://faults.plus.net so we can investigate that further.
Re: Slow FTTC Since Housemove
26-01-2014 3:48 AM
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I have also over the weekend changed from the new OR DSL Modem that was supplied at installation, to the one from my previous address that was known to be good - again, no difference. I also swapped the RJ11 supplied for a Tandy DSL RJ11 cable, and again, nothing, so all the kit I was given appears serviceable.
I'm hoping there is a fault somewhere as I am disappointed with the connection speed!
Re: Slow FTTC Since Housemove
26-01-2014 5:48 PM
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Once their unlocked you can see the line stats and use graphing software to monitor the connection 24/7 . [ http://www.kitz.co.uk/routers/hg612stats.htm ]
It can help immensely, when trying to identify a potential line fault.
If its a HG612 you could unlock it, if your comfortable with flashing firmware . If its an ECI then its not so easy. (If not then, both unlocked HG612 and ECI's crop up on the usual well know auction site.)
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