Slow FTTC. Profile Half.

[#1]

Seems my speed keeps dropping to the point of not being able to stream anthing decent from nowtv etc. I have noticed on that my line speed is half wht bt wholesale recon i can get
Can plusnet please adjust this , i was running @ 48mb with bt infinity , weird because i have not really checked untill i got the TV trial , what with NowTV , IPTV, netflix and iplayer being used by more than 1 TV i need the most , poor quality picture = slow internet speeds

[#2]

multiple duplicate posts removed - bloody forum again 

[#3]

I hope you have more luck getting your speed issues sorted than I have 

[#4]

Npbody has responed from PN , i remember the days problems were answered within a few hours seems alot of people are getting problems, now im on the TV trail too , thing is if i watch FOX HD i cant browse the internet without having to wait 3 hours for pages to open (over exageration there) , but 16mb speed test in the evening and 24mb in the mornings i used to get over 55mb on Infinity yes it used to slow down abit in the eveningd but not @ 19mb. and these tests are from a wired laptop with nothing connected via any wireless or wired. poor i would say , phone is fine my greenbox is a 4mi walk up the road so im close to fibre box. line is new as when i was with BT they replaced my ali with copper as i was getting lots of problems.
come on plusnet help would be good

[#5]

I notice from your screenshots your running your speedtests over wireless, are you able to run them wired and post the info needed as per this link: http://community.plus.net/forum/index.php/topic,96155.0.html
If you can also try using the test socket that would help eliminate wifi issues and internal wiring issues and help narrow down where any fault may lie! Appreciate it's a bit of a hassle but it's all vital fault finding info!

[#6]

No worries , it was done over wired win8.1 shows that wireless bars when both are on but ill do another one with wireless disabled for you all

[#7]

Ah no problem that's fine! I don't use windows so never 100% sure!  If you can post your router stats that would be great

[#8]

He is on fibre
Have you raised a speed fault here https://faults.plus.net

[#9]

Hi markeagles1973,
I'm sorry for the late reply.
If you're having any issues with the TV Trial, you'd be best popping a post on the TV Trials board. With regards to the speed of your broadband - I've tested the line the connection speeds are as follows:
Downstream Speed: 37.2 Mbps
Upstream Speed:       7.2 Mbps
These are the speeds that your Modem is receiving from the Fibre Cabinet. There may well have been greater uptake in FTTC since you were connected with BT Infinity or perhaps Crosstalk is interfering with your connection.
Crosstalk: This is where Copper and Fibre may be running side by side for example and are causing interference one way or another which can impact your speeds. BT Openreach are currently in the process in running a 'Vectoring Trial' which should alleviate this problem over the next couple of years.
Do you get these speeds connected directly into your Modem as per this <a href="http://community.plus.net/library/broadband/fibre-help-how-to-set-up-a-pppoe-dialler-in-vistawindows-7/">guide?</a>

[#10]

Sync speed maybe 37mb but throughput gets as low as 19mb , anyways
couple of line stats

xdslcmd info --stats
xdslcmd: ADSL driver and PHY status
Status: Showtime
Retrain Reason:	0
Max:	Upstream rate = 7269 Kbps, Downstream rate = 43248 Kbps
Path:	0, Upstream rate = 7273 Kbps, Downstream rate = 37314 Kbps
Link Power State:	L0
Mode:			VDSL2 Annex B
VDSL2 Profile:		Profile 17a
TPS-TC:			PTM Mode
Trellis:		U:ON /D:ON
Line Status:		No Defect
Training Status:	Showtime
		Down		Up
SNR (dB):	 6.2		 6.2
Attn(dB):	 0.0		 0.0
Pwr(dBm):	 13.2		 3.6

xdslcmd info --pbParams
xdslcmd: ADSL driver and PHY status
Status: Showtime
Retrain Reason:	0
Max:	Upstream rate = 7306 Kbps, Downstream rate = 43248 Kbps
Path:	0, Upstream rate = 7273 Kbps, Downstream rate = 37314 Kbps
Discovery Phase (Initial) Band Plan
US: (0,95) (868,1207) (1972,2783) 
DS: (32,859) (1216,1963) (2792,3971) 
Medley Phase (Final) Band Plan
US: (0,95) (868,1207) (1972,2783) 
DS: (32,859) (1216,1963) (2792,3971) 
       VDSL Port Details       Upstream        Downstream
Attainable Net Data Rate:       7306 kbps         43248 kbps
Actual Aggregate Tx Power:        3.6 dBm          13.2 dBm
============================================================================
  VDSL Band Status	U0	U1	U2	U3	D1	D2	D3
  Line Attenuation(dB):	6.3	35.2	53.0	N/A	16.7	43.5	66.6
Signal Attenuation(dB):	6.3	34.4	49.6	N/A	16.7	43.5	66.6
        SNR Margin(dB):	6.2	6.2	6.2	N/A	6.2	6.2	6.2
         TX Power(dBm):	0.7	-7.6	0.4	N/A	11.0	7.9	3.6

Still on the low side and lower being told by openreach that my line is clean .

[#11]

At least you have something - i had fibre 'installed' last week and it has never even connected to the internet. My speed is 'not connected'. Using a smartphone just to post on this forum.

[#12]

DSLStats
D3 Band drops im a little confused on the bands for VDSL , mine seem to be really bad , i have even taken the phone off as it dropped even worse when on a call.

[#13]

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