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Slow Download speed

sharky77
Newbie
Posts: 2
Registered: ‎27-06-2015

Slow Download speed

Here is my Netgear D3600 router stats:
Downstream
Link rate:  12601 kbps
Line attenuation: 34.6 dB
Noise margin: 7.6 dB
Upstream
Link rate:  444 kbps
Line attenuation: 17.7 dB
Noise margin: 24.1 dB

My download speed on the BT speed test is: 2.13 Mbps and upload speed: 0.36 Mbps
On the further diagnostic test the results are:
Download speed achieved during the test was - 2.13 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 11.12 Mbps

And what it says on plusnet
Estimated line speed:
    17Mb (This may vary between 10Mb and 19.5Mb) - Checked on 2015-06-21 12:59:09
Current line speed:
    10.9 Mb
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 6,020
Thanks: 581
Fixes: 221
Registered: ‎01-01-2012

Re: Slow Download speed

Just to confirm is this on a wired connection?
If the first BT Speedtest has failed you should be able to run the next one.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
sharky77
Newbie
Posts: 2
Registered: ‎27-06-2015

Re: Slow Download speed

That was on a wired connection

The problem appears to be solved now, the latest results
Download spee dachieved during the test was - 10.66 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 11.12 Mbps
Plusnet Help Team
Plusnet Help Team
Posts: 6,020
Thanks: 581
Fixes: 221
Registered: ‎01-01-2012

Re: Slow Download speed

I'd keep a eye on it.
If it pops up again please let us know.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team