cancel
Showing results for 
Search instead for 
Did you mean: 

Slow Download Speeds

JohnHolland
Dabbler
Posts: 19
Registered: 12-02-2013

Slow Download Speeds

Hi there
I've just started having trouble with my download speeds today, which were fine last night. Just thought I'd ask to see if I could get any help.
I've attached my router stats, the results of a Connectivity check on my router and some speed test results using broadbandspeedchecker.co.uk as I couldn't get any other speed checker to work.
Thanks
John
15 REPLIES
Moderator
Moderator
Posts: 18,001
Thanks: 1,442
Fixes: 154
Registered: 11-01-2008

Re: Slow Download Speeds

can you post the results of this after going through further diagnostics speedtest http://speedtester.bt.com/
and also
what this says  https://portal.plus.net/my.html?action=data_transfer_speed for current line speed

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

JohnHolland
Dabbler
Posts: 19
Registered: 12-02-2013

Re: Slow Download Speeds

Hi
Sorry for the delay, I had to try several times for the BT test to work.
The results plus my line speed are attached.
John
JohnHolland
Dabbler
Posts: 19
Registered: 12-02-2013

Re: Slow Download Speeds

Apologies, I misread your post. I'm attempting to run the Further Diagnostics now.
JohnHolland
Dabbler
Posts: 19
Registered: 12-02-2013

Re: Slow Download Speeds

I keep receiving the error message below when I attempt to run Further Diagnostics, but I will keep attempting to retry whilst I wait for a response.
Also added the latest speedtest result just to show that the latency isn't an issue.
JohnHolland
Dabbler
Posts: 19
Registered: 12-02-2013

Re: Slow Download Speeds

Finally got it to work. Should I continue with the 3rd test or is this all the information you require?
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Slow Download Speeds

Given that it doesn't explain the problem - please do the next test
JohnHolland
Dabbler
Posts: 19
Registered: 12-02-2013

Re: Slow Download Speeds

I'm having trouble following the instructions on how to do the 3rd test.
I get the instructions shown in the attachment below, but when I follow these I do not get the option to change the name of the user. If I try to create a new user with the name speedtest@speedtest_domain I get an error message for using a name with the @ symbol in it.
Using the Windows 7 specific instructions (also shown below) I just reach a dead end where the thing the instructions is telling to do is not possible as the option to do so does not exist.
Any Advice?
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Slow Download Speeds

That is rather confusing
What you need to do is change the username etc. in the router
If the router demand a password just type in blank
The reference to Windows is if you have a usb modem
KaotiK
Grafter
Posts: 344
Thanks: 1
Registered: 20-04-2009

Re: Slow Download Speeds

jsut come home to crap speeds myself, hopefully a temp issue.
JohnHolland
Dabbler
Posts: 19
Registered: 12-02-2013

Re: Slow Download Speeds

Quote from: Oldjim
What you need to do is change the username etc. in the router
If the router demand a password just type in blank

If I try to change the username I just come up to the message shown in the attachment below and if I try to add a new user, as I said before, I just get an error message (also shown below).
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Slow Download Speeds

You have it wrong
You change your username or ASDL login setting in the router from  username@plusdsl.net to speedtest@speedtest_domain
i don't have that router so I can't be any more specific
JohnHolland
Dabbler
Posts: 19
Registered: 12-02-2013

Re: Slow Download Speeds

Well in that case I know what my current user is, but I have no idea where I need to go in my router options to make such a change.
I've been looking around the options for the past 10 minutes and I can't find anything that will allow me to do so.
I'm using a Thomson TG585v8 if you can give me any help.
JohnHolland
Dabbler
Posts: 19
Registered: 12-02-2013

Re: Slow Download Speeds

Still stuck in the same situation, would appreciate any help.
PeeGee
Aspiring Pro
Posts: 1,086
Thanks: 47
Fixes: 3
Registered: 05-04-2009

Re: Slow Download Speeds

Sorry, don't know the v8, but for the v7 it is via:
Broadband connection
  Internet services
    view more
with luck, the v8 may be similar  Roll eyes
Plusnet Fibre (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link TD-W9980 modem-router.