Slow Download Speeds
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Slow Download Speeds
Slow Download Speeds
12-02-2013 8:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've just started having trouble with my download speeds today, which were fine last night. Just thought I'd ask to see if I could get any help.
I've attached my router stats, the results of a Connectivity check on my router and some speed test results using broadbandspeedchecker.co.uk as I couldn't get any other speed checker to work.
Thanks
John
Re: Slow Download Speeds
12-02-2013 8:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
and also
what this says https://portal.plus.net/my.html?action=data_transfer_speed for current line speed
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Slow Download Speeds
12-02-2013 8:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry for the delay, I had to try several times for the BT test to work.
The results plus my line speed are attached.
John
Re: Slow Download Speeds
12-02-2013 8:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Slow Download Speeds
12-02-2013 8:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Also added the latest speedtest result just to show that the latency isn't an issue.
Re: Slow Download Speeds
12-02-2013 9:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Slow Download Speeds
12-02-2013 9:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Slow Download Speeds
12-02-2013 9:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I get the instructions shown in the attachment below, but when I follow these I do not get the option to change the name of the user. If I try to create a new user with the name speedtest@speedtest_domain I get an error message for using a name with the @ symbol in it.
Using the Windows 7 specific instructions (also shown below) I just reach a dead end where the thing the instructions is telling to do is not possible as the option to do so does not exist.
Any Advice?
Re: Slow Download Speeds
12-02-2013 10:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
What you need to do is change the username etc. in the router
If the router demand a password just type in blank
The reference to Windows is if you have a usb modem
Re: Slow Download Speeds
12-02-2013 10:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Slow Download Speeds
12-02-2013 10:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Oldjim What you need to do is change the username etc. in the router
If the router demand a password just type in blank
If I try to change the username I just come up to the message shown in the attachment below and if I try to add a new user, as I said before, I just get an error message (also shown below).
Re: Slow Download Speeds
12-02-2013 10:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You change your username or ASDL login setting in the router from username@plusdsl.net to speedtest@speedtest_domain
i don't have that router so I can't be any more specific
Re: Slow Download Speeds
12-02-2013 11:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've been looking around the options for the past 10 minutes and I can't find anything that will allow me to do so.
I'm using a Thomson TG585v8 if you can give me any help.
Re: Slow Download Speeds
13-02-2013 11:17 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Slow Download Speeds
13-02-2013 3:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Broadband connection
Internet services
view more
with luck, the v8 may be similar
Using a TP-Link Archer VR600 modem-router.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page