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Slow Download Speed

shivers
Dabbler
Posts: 17
Thanks: 2
Registered: 11-05-2013

Slow Download Speed

Plusnet tells me that my download speed is 11.4mb.  I done a speedtest with B.T.  just now and they say my speed is actually 4.2mb.  Who is telling the truth.  I have just done speeedtests with others online and it is always coming back as 4.2mb.  My broadband is very slow. 

6 REPLIES
SpendLessTime
Aspiring Hero
Posts: 2,520
Thanks: 670
Fixes: 60
Registered: 21-09-2009

Re: Slow Download Speed

Hi @shivers

 

The BTW speedtest is the one that Plusnet will ask you to use if you raise a fault, so that is the one you can go by.

Have you ran the further diagnostics test at BTW which shows your BT IP Profile? Don't change anything on your router even if it asks you to as that changes the network from Plusnet to BT so is not a valid result.

 

Also the last test ran at the BTW test site can be accessed by Plusnet and it is worth pointing Plusnet to it, if you log a fault.

 

Another reliable UK speed test is http://thinkbroadband.com if you want a second option.

 

The fault finder is https://portal.plus.net/apps/kbdfaults if you need it.

shivers
Dabbler
Posts: 17
Thanks: 2
Registered: 11-05-2013

Re: Slow Download Speed

Thanks all who replied.  Tried all recommended and now getting 6.91 donload and .98 upload on some going down to 4.2 upload with ookla.  Really pathetic.   In all other ways PLUSNET has been great and I hope they can sort this.

shivers
Dabbler
Posts: 17
Thanks: 2
Registered: 11-05-2013

Re: Slow Download Speed

Now getting 11.07 and 0.89.

Superuser
Superuser
Posts: 11,909
Thanks: 3,275
Fixes: 22
Registered: 22-08-2007

Re: Slow Download Speed

@shivers

Please post your router stats; for PN TG582n and 2704n routers use the buttons below, for other routers look at the Kitz link.

Also run a BT Wholesale speed test (ideally using an Ethernet wired PC with the WiFi turned off) then run the further diagnostics and post the results here. DO NOT REBOOT the router!

Also find your CURRENT SPEED (PlusNet line profile) from the PlusNet user portal - you will need to log in.

shivers
Dabbler
Posts: 17
Thanks: 2
Registered: 11-05-2013

Re: Slow Download Speed

Sorry townman.  It is not that I dont want to post them, I don`t know how to.  I have a brain tumour and find it difficult.

Superuser
Superuser
Posts: 11,909
Thanks: 3,275
Fixes: 22
Registered: 22-08-2007

Re: Slow Download Speed

The links I gave you take you straight to most of the information you need.

The screens displayed can be copied and pasted into a reply here.